Role Purpose:

The role will support the Senior Manager Activation and Benefits for the delivery of High Value tier operational systems, processes and customer interactions across all touch points in the Majid Al Futtaim Group, Tenants and relevant Loyalty partners.

 

The role will ensure a seamless delivery of High Value service across all touch points in the MAF ecosystem for our High Value Member base. This includes support of Exclusive event organization, Concierge support function and Relationship management.

 

The role requires engaging with our members and the relevant internal Operations and BU teams across the business to deliver upon the experiences.

 

Role Responsibilities and Qualifications:

Member Services:

  • The Cashier is responsible for processing transactions in an accurate manner and timely manner using various modes of payments, while ensuring that excellent service is delivered to all customers. The role holder is also responsible for following the Cash Counter Office (CCO) policies and procedures to ensure that activities are carried out as per the required guidelines.
    Transaction Processing

    • Scan the items, register the sales, and process transactions using the required mode of payment
    • Ensure proper rates / denominations of currencies are communicated to the customers
    • Conduct security checks for the currency when required

    Customer Service

    • Assist customer in a professional and timely manner, providing excellent customer service at all times
    • Pack the customers’ scanned items when needed to ensure efficient and speedy service
    • Communicate all customer feedback to the appropriate channels to ensure that the necessary action is taken
    • Promote add on sales and maintain an awareness of all promotions and advertisements