Computer Sales Support Job Description
Computer sales support is a position in which a salesperson provides customers with total computing solutions and spearheads the entire sales cycle management process. This job requires a high degree of product knowledge and the ability to convince clients of its benefits. Once a client has been sold, the computer salesperson follows up by providing detailed operating procedures, processing instructions, and diagnostics to resolve problems. They also initiate technical projects to enhance the performance and functionality of a business.
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Product knowledge is a requirement
If you’re looking for a job in the computer industry, product knowledge is an important skill to have. Having the necessary product knowledge will help you better understand what you sell and how to help customers buy it. The more you know about the products you sell, the more you can give your customers better service and increase their satisfaction.
Computer sales support positions often require product knowledge, which means that sales reps need a thorough understanding of computers and computer software. Not only do they need to be familiar with the Microsoft Office Suite, but they also need to have knowledge of industry-related software. Many companies also require their sales representatives to have internal certifications and become knowledgeable about the products they sell.
A computer sales support job description should state that product knowledge is essential for the job. This includes product knowledge in all areas of computer hardware, including software, hardware, and peripherals. A computer sales support professional should have a thorough knowledge of these components, including their specifications and their compatibility.
Computer sales support jobs are very varied, but some positions will require you to travel and make presentations to meet sales targets. For example, a computer sales support job description may say that you need to know about Windows, Mac, and TV operating systems, as well as the Microsoft Office suite. In addition, you should be able to help employees and resolve issues.
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Hours of work are flexible
Computer sales support jobs are often considered flexible because of the ability to work from home. The work may be focused on software design, web development, and troubleshooting technical problems. Some of these positions are not ideal for people with flexible schedules because they require specialized training. Flexible hours may not be possible for a full-time position, however.
Most computer sales support jobs require flexible hours, which can include working evenings and weekends. Flexible work hours are also known as flextime. These hours allow employees to tailor their schedules to fit their own lifestyles. This could include starting early, staying late, working different days of the week, or working flexible shifts.
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Responsibilities include clerical and administrative duties
Administrative support positions perform a variety of tasks to assist sales representatives in their day-to-day work. These tasks can range from preparing invoices to handling confidential employee files. They may also be responsible for maintaining a database of computer hardware and software requisitions.
Administrative assistants work in an office environment and must have excellent organizational and communication skills. They also must be proficient with computers and must have strong telephone etiquette. Other duties include preparing and typing documents and memos, coordinating meetings and appointments, and proofreading documents for spelling errors.
Sales support specialists help salespeople acquire and maintain customers. They answer customer queries, arrange travel, process orders, check invoices, and keep track of the sales team. They must also possess strong computer skills and be familiar with spreadsheet and database software. They must also be able to communicate clearly and accurately with customers to solve problems.
Administrative support specialists perform varied clerical duties in nearly all industries. Most of their duties revolve around distributing information within an organization. Duties may include answering phones and answering messages, organizing and maintaining records, preparing payroll packages, and preparing monthly reports for high-level officials. Administrative support specialists may also perform network troubleshooting and configure Cisco access switches.
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Salary is similar to that of a line associate
In a computer retail store, a retail sales associate acts as the face of the company and has direct contact with customers. Their duties include greeting customers and building rapport. They also ring up sales and help keep the store clean by stocking shelves and clearing messes. They may also assist with deliveries and offer advice or suggestions.
Education required for computer sales support jobs vary depending on the specific job, but a general education is needed to be successful. Some jobs require an associate’s or bachelor’s degree. A technical education is also helpful, but not necessary. Computer sales support specialists need a strong computer literacy and the ability to communicate in non-technical language.
Computer sales support jobs involve providing post-sales support and advice to customers. Prior experience in a commercial or sales environment is helpful. Some jobs require travel and regular meetings with customers to meet sales targets. The main employers of computer sales support professionals are computer manufacturers, software/systems houses, and IT consulting companies.
Education required for computer sales support jobs varies, but a basic knowledge of computers and basic software is necessary. Additional skills required include writing reports and presentations. Computer sales support specialists must have strong communication skills and the ability to handle multiple tasks and manage their time well. They must be able to communicate complex ideas in simple terms and be able to solve problems.
Computer sales support jobs typically require a bachelor’s degree or higher, but an associate’s degree is sufficient for some positions. Other positions require a post-secondary certification in a particular product or software. Computer sales support specialists can also advance to other positions in information technology, including management. Some organizations even offer career paths that allow them to continue their education within the company.
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