Responsibilities :

• Strong knowledge and practical experience of hospitality solutions and integrations. For example – PMS (Opera, Protel etc), POS (Simphony, etc), CRS (Amadeus etc), Financials (SAP), Material Control (Adaco, FMC), Telephone Systems, IPTV, Digital Signage, CCTV.
• Coordinate with business partners and develop strategies to implement various technology solutions effectively.
• Liaise with department heads to gather requirements and determine deliverables according to business expectations.
• Administer effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholders.
• In collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherence.
• Evaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction and improved competitiveness.
• Maintain knowledge on emerging trends and initiate appropriate decisions for various technology.
• Administer maintenance, licensing, and purchase of all information technology software systems.
• Analyse all business objectives and recommend solutions to all technology investments across the Group, Hotels and F&B divisions.
• Establish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolio and business units.
• Manage Vendor/Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completion.
• Ensure Vendor/Partners comply with SLAs in terms of timeframes, deliverables, compliance, and performance metrics.
• Ensure that excellent customer service and communication is a hallmark of the IT department.
• Ensure effective use of resources to provide a 24/7 1st & 2nd level support service.
• Nurture and coach the IT team on technology best practices, process improvement, problem solving, skills development, and stakeholder engagement.
• Establish a state of art IT structure and recruit necessary teams to provide best IT services both operators and internal IT service consumers.

Educational requirements:

Experience requirements:

• Experience with Server Storage
• Experience with Ethernet networking, LAN/WAN network technologies, Wi-Fi6. 6e, IP addressing, DHCP, DNS, VLAN and GRMS.
• Experience with planning, architecting, implementing, and maintaining IT systems in a high-availability and multi-operator environment.
• ITIL and ITSM practical experience and knowledge; prior experience in managing a helpdesk.
• Experience with virtualized computing environments including VMWare and/or HyperVisor
• Experience managing backup Solutions and Disaster Recovery
• Experience with Audio & Video systems, IPTV and in-room technologies
• Experience on large scale of projects and multi projects.
• Experience on multi operator/hotels environment.
• Experience with CCTV and security systems such as door look and access control.

Desired Skills:

• Strong technical skills with the ability to troubleshoot.
• Thorough understanding of IT security concepts, principles, and compliance on PCI-DSS and GDPR
• Excellent customer service skills
• Excellent listening, oral, and written communication skills
• Excellent organizational, problem solving and time-management skills.
• Strong administrative abilities and organizational skills
• Should be having project management skills and work with Gannt charts.

Qualifications:

• Ability to work under pressure, manage ambiguity, change and time constraints.
• Vendor management experience ability to drive business value from partners.
• Must be able to convey information and ideas clearly and to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must be able to evaluate and select among alternative courses of action quickly and accurately and work well in stressful, high-pressure situations.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be able to work against deadlines.
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, Guests and Vendors
• Ability to respond to common inquiries or complaints from system users in a professional and friendly manner.
• Understands high-priority scenarios and acts accordingly.
• Ability to communicate with, present to and manage the expectations of Senior Stakeholders (SVP, CXO) within the organization.
• Detail oriented, self-motivated, and able to work independently.
• Excellent organizational, problem solving and time management skills.
• Must exhibit highest levels of confidentiality.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for NEOM?