• Assists in formulating and implementing store strategies and procedures to maximize sales, profitability and commercial performance of all retail outlets in the assigned cluster of areas

• Sets KPI’s and targets, monitors performance against plan and initiates remedial actions in case of discrepancy between actual and expected performance

• Generates and analyses sales figures, forecasts future sales and interpret trends to facilitate area operations planning

• Oversees the stores after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders

• Works with the area managers and store management to ensure that store displays and inventory levels are adequate to meet the forecast sales budget

• Monitors stock to achieve bottom line sales budget against monthly targets

• Recommends and implements actions required to address stores experiencing decreasing sales

• Works closely with the Loss Prevention to ensure that loss prevention programs are in place across all store locations

• Tours the sales floor regularly, talks to colleagues and customers to help resolve urgent issues

• Maintains awareness of market trends; understands changing customer attitudes and buying preferences and monitors the competition to ensure that sales opportunities are maximized

• Ensures that all relevant communications are relayed in a timely manner to store management

• Ensures that store schedules reflect a store staffing model that meets customer needs

• Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

• Maximizes productivity in stores through effective deployment of resources; controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations

• Ensures all the stores follow employment and state laws, health and safety standards

• Looks at prospective sites and evaluates new sites and coordinates with the Property Department to share inputs; oversees new store openings and re-fits.

Sports Division Specific:

• Addresses customer issues and queries in a timely manner; manages customer retention and drives the team towards identifying in new accounts

People Management:

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process

• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement