• Manages day-to-day operations of the store to ensure store operations objectives are achieved
• Greets customers and describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Resolves customer complaints and responds to comments in a timely and professional manner
• Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products
• Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines
• Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store
• Ensures all products are price tagged and bar-coded before display
• Ensures correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
• Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
• Ensures awareness and vigilance at all times of security in the store without any negligence
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all time
• Assists merchandiser and/or store manager in product placement and arrangement
• Maintains a detailed knowledge of the merchandise/ products stocked in the store
• Ensures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store

People Management:

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement