ADIB Priority Banking
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Job Vacancy-Help Desk– Abu Dhabi, AE
Help Desk – Abu Dhabi, AE
- Experience: –Minimum 4 years
- Job Location: –P.O.Box 313, Abu Dhabi, Al Najda Building, 12th Floor, Abu Dhabi, AE
- Company: –ADIB Priority Banking
- Education: –Bachelor’s degree in relevant fields (i.e., Computer Science, Information Systems, Engineering, Cyber Security, etc.) from a recognized institution.
- Nationality: – Any Nationality
- Gender: – Any
- Number of Vacant Positions: – 1 vacancy
- Salary: – negotiable
- Job Type: – Permanent
- Job Identification: –823
About ADIB Priority Banking
At ADIB we accept that recognized clients merit recognized assistance. ADIB Need Banking is a better approach to banking planned solely to remunerate you. With unrivaled help, selective honors, and modern environmental elements, ADIB Need Banking offers enough sort of banking.
ADIB Gold
ADIB Gold Banking is our elite financial recommendation, where we offer master monetary guidance alongside a large group of way-of-life benefits.
ADIB Gold Records
Whether you’re hoping to deal with your everyday financial requirements or to make an oddball venture, ADIB Gold offers a large number of records so we can assist you with making the most out of your cash.
Reserve funds and Ventures
We offer a scope of saving and venture records to help your business development
Business Bank account
The ADIB Business Bank account allows you securely to get to your investment funds as needs be, alongside anticipated quarterly benefits.
Business Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you an expansive assortment of tweaked items and administrations to assist you with accomplishing the maximum capacity of your business.
Relationship Based Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you a wide assortment of modified, items and administrations to assist you with accomplishing the maximum capacity of your business.
Help Desk – Abu Dhabi, AE
Job Description
Role Purpose: Attend walk-in customers visiting the HFD. Liaise with respective dept. To ensure TAT is maintained as per HF Policy, and Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role
- Maintain an accurate log for the walk-in customers
- Ensure TAT has adhered to and where possible exceeds customer expectations
- Sales support
- MIS maintenance requests
- Updating cases in the system timely manner
- Ensure compliance with bank policies
Results Required
- Accurate MIS system
- Ensure customer queries are resolved with the agreed TAT
- Deliver professionalism when dealing with customers and other departments
Help Desk – Abu Dhabi, AE
Desired Candidate Profile
Employment Type
- Full Time
Specialist Skills / Technical Knowledge Required for this role:
- Proactive and very energetic
- Customer service skills in order communicate and to handle walk-in customers
- Display flexibility in dealing with clients and other team members
- Fluency in Arabic and English
- Excellent communication skills
- Highly organized
Previous experience required (if any)
- Previous banking experience in a similar role
To apply for this job please visit hciq.fa.em2.oraclecloud.com.
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