ADIB Priority Banking
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Job Vacancy-Help Desk– Abu Dhabi, AE
Help Desk – Abu Dhabi, AE
- Experience: –Minimum 4 years
- Job Location: –P.O.Box 313, Abu Dhabi, Al Najda Building, 12th Floor, Abu Dhabi, AE
- Company: –ADIB Priority Banking
- Education: –Bachelor’s degree in relevant fields (i.e., Computer Science, Information Systems, Engineering, Cyber Security, etc.) from a recognized institution.
- Nationality: – Any Nationality
- Gender: – Any
- Number of Vacant Positions: – 1 vacancy
- Salary: – negotiable
- Job Type: – Permanent
- Job Identification: –823
Help Desk – Abu Dhabi, AE
Job Description
Role Purpose: Attend walk-in customers visiting the HFD. Liaise with respective dept. To ensure TAT is maintained as per HF Policy, and Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role
- Maintain an accurate log for the walk-in customers
- Ensure TAT has adhered to and where possible exceeds customer expectations
- Sales support
- MIS maintenance requests
- Updating cases in the system timely manner
- Ensure compliance with bank policies
Results Required
- Accurate MIS system
- Ensure customer queries are resolved with the agreed TAT
- Deliver professionalism when dealing with customers and other departments
Help Desk – Abu Dhabi, AE
Desired Candidate Profile
Employment Type
- Full Time
Specialist Skills / Technical Knowledge Required for this role:
- Proactive and very energetic
- Customer service skills in order communicate and to handle walk-in customers
- Display flexibility in dealing with clients and other team members
- Fluency in Arabic and English
- Excellent communication skills
- Highly organized
Previous experience required (if any)
- Previous banking experience in a similar role
To apply for this job please visit hciq.fa.em2.oraclecloud.com.