IT Service Desk

Job Vacancy – IT Service Desk – Abu Dhabi, United Arab Emirates

Adecco – Abu Dhabi, United Arab Emirates

• Experience:- As Mentioned
• Job Location:- Abu Dhabi, United Arab Emirates
• Company:- Adecco
• Education:- As Mentioned
• Nationality:- Any Nationality
• Gender:- Male / Female 
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- 06 months and extendable (Payroll with Adecco)

About Adecco

The Adecco Group is the world’s driving ability warning and arrangements organization.
We gladly have an effect in the functioning existences of 3.5 million individuals consistently. Our way of life is pioneering and comprehensive, and we are joined by our enthusiasm for having an effect in the realm of work. We work with more than 100,000 associations in 60 nations, empowering their prosperity. Our enthusiasm, imagination and receptiveness to groundbreaking thoughts, encounters and viewpoints are our assets, permitting us to construct inventive answers for complex issues.

From artificial intelligence to the gig economy, the universe of work is evolving rapidly. However, for our purposes, there’s no need to focus on following change, it’s tied in with anticipating it and being a positive impact in molding the fate of work.

We have 35,000 individuals working with us across in excess of 60 nations and regions. Together we assist a huge number of associations with their ability needs, and empower a great many individuals foster their abilities and surpass their true capacity. Consistently, our work engages individuals, support economies and offer some incentive to society. You can be a piece of this astounding story as well.

Job – IT Service Desk

Job Description & Qualifications :

•  Serving as the first point of contact for customers seeking technical assistance over the phone or email

•  Must be proficient in handling IT operations single handedly including ITIL (Incident, Change & Problem), Level 1 technical troubleshooting for Server & Network. Must have a knowledge on IT service management as well for example HPSM.

•  Performing remote troubleshooting through diagnostic techniques and pertinent questions

•  Determining the best solution based on the issue and details provided by customers

•  Must have a fair experience on Customer Management, Escalation Management & Vendor Management.

•  Experience in End user support including Windows, Citrix & Virtualization environment.

•  Basic knowledge of Windows client, SCCM, AD & AV.

•  Proven experience as a help desk technician or other customer support role

•  Good understanding of computer systems, mobile devices and other Infra products

•  Responsible for the interfacing with the relevant groups to ensure relevant and adequate input to all deliverables.

•  Actively suggest areas for improvement in internal processes along with possible solutions.

•  Periodical review with customer on operational issues. To drive service improvement plan and periodical service review with the Account Services Manager.

•  Proficiency in English

•  Excellent communication skills

•  Customer-oriented and cool-tempered

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