Scope and Objectives 

This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.

Food and Beverage Mission Statement

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media. 

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry. 

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador

Our Motto

Gracious with people, ruthless with standards and hungry for more.

Grooming

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

Personal Attributes

• Motivator & role model
• Positive attitude and well spoken
• Result driven
• Displays initiative
• Commitment to professional values
• Team creator
• Customer / people oriented
• Creative / open-minded

Key Roles and responsibilities

• Ensure correct grooming standards are followed at all times
• Maintain F&B venues reservation procedures
• Recognize and acknowledge all our regular and VIP guests and their preferences
• Drive Accor memberships and credit points to guests using the assigned system on a daily basis
• Ensure high level of knowledge on daily bookings by highlighting VIPs, repeat guests and high paying guests at all times
• Must have strong F&B product knowledge for each area
• Provide a warm and friendly welcome, leading guest with a high level confidence
• Maintain cleanliness of hostess station and surrounding areas, as well as all menus
• Effectively control guest flow in the venue ensuring maximum turnover 
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests’ requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Talent & Culture

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment. 

I commit to the above requirements of my position and will strive to demonstrate Our Values in my daily work and confirm I am able to perform the essential function of the role as identified.