Dubai, United Arab Emirates

Posted 1 year ago

Commercial Bank of Dubai

Our CBD family's prosperity throughout the years is straightforwardly credited to the responsibility and ability of our UAE Public staff. Our business center is to construct profound and compensating connections in the neighborhood markets and we realize that the best UAE Public staff will make that conceivable.

Job Vacancy – Manager, Consumer Protection – Dubai, United Arab Emirates

Commercial Bank of Dubai – Dubai, United Arab Emirates

Experience:- As Mentioned

Job Location:- Dubai, United Arab Emirates
Company:- Commercial Bank of Dubai
Education:- As Mentioned

Nationality:- Any Nationality
Gender:- Male / Female
Number of Vacant Positions:- Not Mentioned

Salary:- Negotiable
Job Type:- Full Time

About Commercial Bank of Dubai

Our CBD family’s prosperity throughout the years is straightforwardly credited to the responsibility and ability of our UAE Public staff. Our business center is to construct profound and compensating connections in the neighborhood markets and we realize that the best UAE Public staff will make that conceivable.

Since our initiation, we generally viewed as the enrollment of UAE Nationals as one of our main concerns. We have consistently planned to draw in and foster UAE Nationals, delegating them in mindful driving situations without disregarding the capacities and advancement possibilities of other staff no matter what their identities.

Our endeavors and accomplishments in Emiratisation have been perceived and respected. The bank is a previous victor of UAE Public Assets Improvement Grant, the Dubai Human Improvement Grant and the HR Improvement Grant.

Is it safe to say that you are that capable and serious UAE Public prepared to foster yourself and influence a difficult and remunerating business, rich with your country’s set of experiences? Then welcome to the CBD Family.

Job – Manager, Consumer Protection

Job Description :

Job Purpose:

This is a key Governance role to support the bank in developing, monitoring and tracking adherence to CBUAE Consumer Protection Regulation and Standards. This role would encompass coordination and follow-up regarding changes in System, Policies, SOPs and management frameworks across all business segments and channels in PBG on an ongoing basis.

Principal Accountabilities:

Consumer Protection – Implementation

Drive the implementation of Consumer Protection Standard within defined timeframes by UAE Central Bank and meet all required timelines

Track and follow-up with all the stakeholders on gap-assessment and solution in order for compliance to the regulatory standards

Assist in preparation of management action plan and timeline for monitoring and implementation all Groups / Segments.

Support in publishing timely and complete monitoring update pack for senior stakeholders covering all broad aspects of the Consumer Protection Regulation.

Support the implementation plan – covering all products and service areas defined within the Consumer Protection Regulation and Standards

Identify gaps within existing products, policies and process in comparison to the Consumer Protection Standards – engage necessary stakeholders to eliminate Risks to the implementation timelines by mitigation of identified threats during the project as well as in BAU

To provide focused, quality updates in order to support Management to take decisions in the right strategic direction

Assist the Head of Department in conducting the periodic Consumer Protection Steering Committee meetings by preparing latest MIS, obtaining Compliance status, Breaches etc

Consumer Protection – Ongoing Compliance:

Review Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. Responsible to take care of ad hoc bank-wide regulatory exercises pertaining to Consumer Protection.

Be a role model for Customer First and other initiatives launched under the leadership of the Chief Customer Officer

Act as single point of contact for front-end Channels (including Branches), with the objective of resolving procedural and operational issues that may arise at any time pertaining to Consumer Protection.

Quality & Control:

Publishing of required project status updates and highlighting key areas of concern in management reviews at various forums including Consumer Protection Steering Committee

Involve in critical analysis of approach and interpretation of CPR for solutions and planning

Ongoing basis, identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from standards prescribed

Job Qualifications:

Education and Experience

Graduate, preferably with Finance background

At least 12 years of banking experience spanning across business process, products, procedures, operations, compliance, risk and understanding of consumer protection regulation of CBUAE.

Knowledge of the Retail Banking Products, Policies and Services across channels including branches, digital, contact centre and ATM

Strong stakeholder management, communication, drive and interpersonal & negotiation skills required

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To apply for this job please visit www.comeet.com.

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