SUPPORT STRATEGIC OBJECTIVES

* To participate and provide support to create and implement Short & Long term Sales strategies and plans in line with the organisational mission and vision.
* To monitor market trends continuously to identify the business opportunities in order to enhance revenue on sales, client satisfaction and to provide suitable recommendations to management.
* To identify the business improvement opportunities and coordinate internally with Client Account Manager to expand the business operations.
* To act as a single point of contact to clients providing end-to-end sales solutions through effective coordination internally within and externally with all the applicable parties.

KPI’S

* Sales strategies and plans.
* Periodical updates on market trends.
* Growth on number of countries and Agents.
* Timely communicate ensuring potential & existing client satisfaction

SALES AND SERVICE

* To identify potential customers, negotiate as per price guidelines given and ensure maximisation of profits and business opportunities.
* To regularly visit existing accounts validating our service levels and develop new revenue streams.
* To regularly visit the clients in order to providing invoices and to collect the due payments and handover the same to Finance Dept.
* To regularly liaise with clients, respond to their queries and to ensure their maximum satisfaction level on services.
* To have excellent client management and build a strong referral process and leverage on existing client relationships to attract other large clients.
* To internally coordinate with Client Account Management function and ensure quotations and proposals are sent on time and timely follow-up in order to win the business contract.
* To timely update all the business sales details from the beginning till end into FRESA system to enable to extract the necessary client updates.
* To internally coordinate with all applicable parties, provide key recommendations and timely escalations to management

KPI’S

* Number of new clients been identified.
* No of visits made to client. All clients having approved credit limits.
* 80% of the payments collected on (or) before due date.
* 80% satisfaction rate.
* No of new clients through referral process.
* New business achievement.
* Expansion of Agent networks
* Whole documentation process
* through FRESA.
* Timely and effective internal coordination and raise flag to
* Management on any potential risks.

REPORTING / INTERNAL COORDINATION

* To coordinate internally with the relevant stakeholders in order to reconcile and to maintain the record of sales and customer information.
* To submit regular weekly / monthly MIS reports and present to management along with the recommendations as applicable.
* To internally coordinate with Accounts, Transportation, C & F, PRO, Customer Service section to ensure that smooth services are provided to clients.
* To provide the necessary support to internal team members in order to extend effective and efficient services to clients.

KPI’S

* Timely reconciliation and updated client records in place
* Weekly report: Every Monday
* Monthly report: Every 20th.
* Effective coordination and timely actions.
* Effective internal coordination, effective teamwork and timely support.

WORKING ENVIRONMENT, INTERFACES AND DECISION MAKING

* Working Environment
* Travel to meet clients.
* Contacts :
* Internal : All departments
* External: Vendors / Clients
* Decision Making :
* Recommend policies and procedures. Provide recommendation to Management