Mystery Shopper – Job Vacancy

TGC Middle East – Dubai Vacancies

• Experience:- 4+ Years
• Job Location:- Dubai, United Arab Emirates / UAE
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Not Mentioned
• Number of Vacant Positions:- Not Mentioned
• Salary:- AED – Negotiable – Monthly
• Job Type:- Permanent
• Job Category:- Sales and Marketing

About TGC Middle East

TGC is an Executive Search and Human Capital Recruitment Firm situated in Dubai.

We are centred around securing and giving outstanding ability, through a group of gifted specialists set to meet your expert and in fact based ability prerequisites all through the Middle East.

Mystery Shopper – Job Description

• As a Mystery Shopper, you will be responsible for travelling to assigned store locations.
• Remaining discreet while you pose as a regular customer.
• You will be Interacting with employees over the phone and in person to gauge customer service.
• Inspect the store’s environment to detect possible concerns and areas for improvement.
• Purchasing random and specific items to assess product quality.
• Retaining receipts as proof of purchase for later reimbursement.
• Completing and submitting a written report detailing the shopping experience after each store visit.
• Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
• Logging hours worked.
• Storing copies of completed assignments.

Mystery Shopper – Job Requirement

• To be successful you would ideally possess 3+ years of proven experience as a project coordinator.
• Bachelors degree in Business Marketing, Business/Marketing Management, or a related field.
• Excellent knowledge of mystery shopping /software systems – preferably Shopmetrics.
• Experience in conducting and managing market research projects (mystery shopping, client satisfaction, recruitment, and training of mystery shoppers).
• Experience in customer service is required.
• Good knowledge of PowerPoint and Excel.
• The ability to work well under pressure and have excellent interpersonal and communication skills.

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