Full-Time

Sharjah, Sharjah, AE
Posted 2 years ago

Negotiable / Month
Salary: Negotiable

ADIB Priority Banking

Archirodon, an enormous enhanced worldwide contracting association, was laid out in 1959 as a J.V. Of the Greek firm Archimedes, Greece's preeminent marine worker for hire at that point, and Odon and Odostromaton, a street development expert gathering.

Job Vacancy-Risk & Control Analyst– Sharjah, AE

Risk & Control Analyst-Sharjah, AE

Experience: – 5+ years of experience working in the contact center, customer service, and problem-solving roles.

Job Location: –Sharjah, Sharjah, AE
Company: –ADIB Priority Banking
Education: –Bachelor’s degree holder in Banking, Finance, or a related field.

Nationality: – AnyNations
Gender: – Any
Number of Vacant Positions: – 1 vacancy

Salary: – negotiable
Job Type: – Permanent
Job Identification: -1145

About ADIB Priority Banking

At ADIB we accept that recognized clients merit recognized assistance. ADIB Need Banking is a better approach to banking planned solely to remunerate you. With unrivaled help, selective honors, and modern environmental elements, ADIB Need Banking offers enough sort of banking.
ADIB Gold
ADIB Gold Banking is our elite financial recommendation, where we offer master monetary guidance alongside a large group of way-of-life benefits.
ADIB Gold Records
Whether you’re hoping to deal with your everyday financial requirements or to make an oddball venture, ADIB Gold offers a large number of records so we can assist you with making the most out of your cash.
Reserve funds and Ventures
We offer a scope of saving and venture records to help your business development
Business Bank account
The ADIB Business Bank account allows you securely to get to your investment funds as needs be, alongside anticipated quarterly benefits.
Business Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you an expansive assortment of tweaked items and administrations to assist you with accomplishing the maximum capacity of your business.
Relationship Based Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you a wide assortment of modified, items and administrations to assist you with accomplishing the maximum capacity of your business.

Adib Risk & Control Analyst

Risk & Control Analyst-Sharjah, AE

Job Description

Role Purpose:

Primarily focusing on updating of Risk assessments and KRIs for Customer experience group.
Maintaining records for all Risk assessments and monthly KRIs and providing reports to line manager.

Working with units within the group to keep their SOPs up to date.

Key Accountabilities of the role:

Responsibilities:

Group SOPs are up to date and follow up with teams for completion.
Group’s Operation Risk and KRIs are submitted on time
Updating of duplicate complaints data for quality team review.

Review and updating of Reversal/Replacement MIS, ensuring cases are checked where reversals or replacement is requested.
Designing, implementing inter/intra departmental process / SLAs to enable high level of service to customers through enhanced staff performance with a well-balanced view on controls and efficiencies.
Prepare and support line manager in preparation of analytical periodic reports.

Constant review of processes, risks and controls. Recommend changes/ updates for effective group operational risk management.
Be a focal point for any system change testing for the unit.

Results Required:

Timely submission of Group Related Risks controls tests and KPIs.
Reversals & Replacement MIs are tracked and are up to date.
All Customer Excellence Group processes are in place and up to date.

All Customer Excellence Group controls are in place, effective and aligned with Operational Risk Management.
Submission of control reports for complaints unit

Risk & Control Analyst-Sharjah, AE

Desired Candidate Profile

Employment Type

Full Time

Specialist Skills / Technical Knowledge Required for this role:

Experience in Contact Center. Customer Service, or complaints environment.
Understanding of Risk & Controls framework.
Excellent inter-personal and communications skills with good language command.

Excellent analytical and detailed root cause analysis skills.
MS office knowledge includes statistical and analysis.
High level of reporting, presentation and PC skills.

Previous experience required (if any):

5+ years of experience working in contact center, customer service, and problem-solving roles.
Knowledge in banking laws, policies, procedures and practices.

Banking experience in operational risk management.
Previous experience of MIS, reporting and analysis role is an advantage.
Bachelor’s degree holder in Banking, Finance or related field.

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About The Author

Mohamed Firnas

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