RSO Executive- Cairo Airport Duty Free – Job Vacancy – Cairo, Egypt

CHALHOUB GROUP – Cairo, Egypt

• Job Location:- Cairo, Egypt
• Company:- CHALHOUB GROUP
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About CHALHOUB GROUP

The Chalhoub Group is the main accomplice for extravagance across the Center East beginning around 1955. As a specialist in retail, dispersion and showcasing administrations situated in Dubai, the Gathering has turned into a key part in the excellence, design and gift areas locally.

Mixing its Center East skill and personal information on extravagance, the Chalhoub Group is building brands in the locale by offering administration greatness to every one of its accomplices and a novel encounter to its clients. The Gathering is moving quick from a conventional wholesaler and retailer for extravagance in the Center East to a mixture retailer bringing extravagance encounters to the fingertips of clients all over the place.

Job – RSO Executive- Cairo Airport Duty Free

Job Responsibilities:

• Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
• Drive the adoption of all processes and procedures in the stores
• Identify areas of continuous improvement to adapt our SOP and store procedures
• Ensure timely escalation of problems as and when needed
• Acts as a first line of support for the stores
• Conduct store visits and formulate action plans based on the issues identified
• Analyze RSO platform, identify with the store managers all areas of improvement and recommend action plans
• Drive the execution of defined action plans and escalate when necessary
• Support physical and digital initiatives impacting store operations
• Support the adoption of new processes & technology
• Ensure compliance, adherence for store projects checklists
• Investigate cause of delayed incidents or Acts and arrange follow up with service providers – ensuring there is escalation if necessary
• Ensure new joiners are trained and refresher training is undertaken regularly
• Support store managers and area managers in assessment of needs of technical trainings on store operations
• Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during store visits
• Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings
• Escalate to Regional Training Operations any new training needs required
• Carry out tactical training when needed in timely manner
• Drive efficiency by collaborating with service providers
• Conduct quarterly reviews with Area Managers on store operations performance
• Conduct quarterly reviews with service providers on service quality and SLAs

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