Senior Last Mile Manager – Job Vacancy – Jeddah, Saudi Arabia

CHALHOUB GROUP – Jeddah, Saudi Arabia

• Job Location:- Jeddah, Saudi Arabia
• Company:- CHALHOUB GROUP
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About CHALHOUB GROUP

The Chalhoub Group is the main accomplice for extravagance across the Center East beginning around 1955. As a specialist in retail, dispersion and showcasing administrations situated in Dubai, the Gathering has turned into a key part in the excellence, design and gift areas locally.

Mixing its Center East skill and personal information on extravagance, the Chalhoub Group is building brands in the locale by offering administration greatness to every one of its accomplices and a novel encounter to its clients. The Gathering is moving quick from a conventional wholesaler and retailer for extravagance in the Center East to a mixture retailer bringing extravagance encounters to the fingertips of clients all over the place.

Job – Senior Last Mile Manager

Job Responsibilities:

•  Manage & Organise High Focus on customer experience Partner with the brands to ensure a high forecast quality.
• Partner with the Ecom operations to continuously improve the customer experience.
• Plan, Organise and Control of Last Mile operations and the team.
• Collaborate with the customer care team to ensure high customer satisfaction Plan and route the orders for the product delivery to customers, in line with customer requirements Manage order deliveries & efficient loading of vehicles in line with company procedures.
• Priortise to attend any problems with deliveries, collections whilst delivery or when collection is taking place.
• Ensure all procedures are followed and adhered to throughout the entire Logistics operation.
• Focus on customer satisfaction and achieve above 98 per cent overall customer satisfaction rate Monitor accurate invoicing for services provided to the division by the Last Mile operation Control and monitor.
• Last Mile budget and spending in collaboration with Finance Arrange the collection of returns in line with company procedures Team Management.
• Interview, select, provide training for, motivate and assess the performance of the team members Take initiative for identifying areas of improvement and working with management to resolve problems that arise.
• Ensure delivery Captains are well trained and abide by the country’s traffic laws while undertaking deliveries Ensure loading of vehicles is as per HSE standards and manage the drivers and Logistics Distribution.
• Administrators to deliver maximum safety, efficiency and service levels Maintain professionalism throughout the operation while minimizing stock loss/damage Provide regular feedback to team members on their performances.
• Conducts annual performance appraisals and performance evaluation discussions Maintain leave schedule for employees.
• Have complete responsibility for all daily distribution management of domestic shipments, Resource planning, Route planning, Cost control and equipment utilization.
• Maintain, manage and improve relevant KPI measurements such as On-Time Delivery and Vehicle Utilization.
• Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Improve employee morale and monitor driver performance to improve productivity/ utilization and overall performance.
• Implement new projects and monitor the project’s success To work within, promote and identify improvements in company’s QHSE Management System.
• Immediately report any breach in procedures, company policy or security to supervisor or management Health & Safety and Environment.
• Ensure that department keeps a high standard of health and safety and environmental performance as per OHSAS 18001 and ISO 14001.

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