• Supports in delivering the store annual sales targets
• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
• Conducts store operations audits to ensure compliance with the required store standard operating policies
• Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
• Ensures promotions and pricing are accurate and in tune with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Submits daily invoices and sales recap to Finance
• Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
• Ensures interior and exterior of the store are clean and maintained to company and brand standards
• Directs the team to follow standard operating procedures and store appearance standards
• Carries out the duties of a cashier (as required)

People Management:

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process

• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals

• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement