Full-Time

Dubai, United Arab Emirates
Posted 1 year ago

AED 1000 - 25000 AED / Month
Salary: AED 1000 - 25000

The Roads and Transport (RTA)

The Roads and Transport (RTA) Dubai, established in 2005. It is liable for arranging and giving a coordinated vehicle framework in the Emirate of Dubai, and among Dubai and different Emirates of the UAE fit for accomplishing Dubai's vision and serving the imperative interests of the Emirate.

Chief Specialist (Services Assurance and Improvement) Jobs in Dubai, United Arab Emirates

The Roads and Transport (RTA) – United Arab Emirates

Job Location:-Dubai, United Arab Emirates
Company:- The Roads and Transport (RTA)

Education:- Master’s Degree in Business Administration or Quality from a recognized university
Nationality:- All Nationalities (Priority for UAE National)
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:-Quality and Excellence

About The Roads and Transport (RTA)

The Roads and Transport (RTA) Dubai, was established in 2005. It is liable for arranging and giving a coordinated vehicle framework in the Emirate of Dubai, and among Dubai and different Emirates of the UAE fit for accomplishing Dubai’s vision and serving the imperative interests of the Emirate.

RTA comprises five organizations to be specific, the Traffic and Streets, Public Vehicle, Authorizing, Rail, and Dubai Taxi Enterprise notwithstanding three help areas, in particular Technique and Corporate Administration, Corporate Regulatory Help Administrations, and Corporate Innovation Backing Administrations.

Since its foundation, RTA has accomplished various honors by building and working the key turnkey street and transport projects. These incorporate Dubai Metro, Dubai Cable car, Dubai Water Channel, and a few extensions, streets, and passages. Likewise, RTA has redone marine travel implies, given a cutting-edge armada of public transport, and various customary and savvy benefits that added to expanding well-being and lessening walker fatalities.

Dubai trans Chief Specialist (Services Assurance and Improvement)

Job Title -Chief Specialist (Services Assurance and Improvement) Jobs in Dubai, United Arab Emirates

Responsibilities:

Job Description
KEY RESULTS ACCOUNTABILITIES
Review and provides feedback related to the smart services initiatives by reviewing the business case, requirement documents and performing the user acceptance testing on behalf of the Customer Happiness Department.
Coordinate with the relevant service owners to benefit/do research and studies that will ensure the
development of services and methods of service delivery.
Participate in improving services or channels in accordance with the local and international best practices.
Understand and analyze the potential risks faced and consolidates in the enterprise risk register along with the mitigation plans.
Perform Any other responsibilities and tasks assigned by the Manager
Provide recommendations and solutions to manage RTA services with an objective to facilitate the service bundling, introduce new services and change in services based on customer needs and expectations.
Implement and improve an integrated service quality framework based on the local and international best practices to assess the maturity of RTA Services and Service Delivery Channels.
Recommend the final nominations for the categories Hamdan bin Mohammed Awards for Smart Government and ensure the availability of all requirements for participation.
Review all award nominations, such as Dubai Model for Government Services and Dubai Government
Excellence Program (DGEP) on behalf of the Customer Happiness Department in coordination with the relevant departments within RTA.
Provide advice on the technical projects related to the Customer Happiness Department including Artificial Intelligence, Customer Experience Management, Services Improvement and Digital Business Platform.

Review new trends in customer services and emerging technology trends and advises how customer service related capabilities can be enhanced in RTA.
Provides recommendations and solutions to the service and channel owners (website, mobile apps, Chatbot and other channels) to improve the quality of services and implement changes in-line with the Omni-Channel Service Delivery Strategy for a seamless customer experience.
Follows up implement and analyze the Operational Level Agreement (OLA) between the Customer Happiness Department and the Agencies/Sectors.

Educational requirements:

Master’s Degree in Business Administration or Quality from a recognized university

Experience requirements:

10 years of working experience,

Desired Skills:

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
Innovative problem-solver who can generate workable solutions and resolve complaints

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Resourceful team player who excels at building trusting relationships with customers and colleagues
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks

Qualifications:

Career Path Development: Manager
Computer-literate performer with extensive software proficiency covering wide variety of applications
Exceptional listener and communicator who effectively conveys information verbally and in writing

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for The Roads and Transport (RTA)?

If interested in this position, kindly click on the apply button and apply directly on The Roads and Transport (RTA) Company Website

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To apply for this job please visit jobs.dubaicareers.ae.

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