Full-Time

Doha, Qatar
Posted 5 months ago

Negotiable QAR / Month
Salary: Negotiable

QNB Group

In a world that is more questionable than any other time in recent memory, our motivation goes about as our North Star directing our in excess of 365,000 individuals — giving the specific circumstance and importance to the work we do consistently. We accept a superior working world is one where monetary development is reasonable and comprehensive. We work persistently to work on the nature of every one of our administrations, putting resources into our kin and development. Furthermore, we're pleased to work with others - from our clients to more extensive partners - to utilize our insight, abilities, and experience to make long-haul worth and positive change for our clients, individuals, and society.

Job Vacancy –Customer Service executive – QNB FS– Doha-Qatar

Customer Service executive – QNB FS

Job Location: – Doha, Qatar

Company: –QNB Group
Education: – university graduation
Nationality: – Qatari National Only

Gender: – Male / Female
Number of Vacant Positions: – Not Mentioned
Salary: – Negotiable

Job Type: – Permanent
Experience: – 3+ Years’ experience as a front desk professional, preferably in a brokerage company
Job ID: –QNB2521

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest-rated regional banks from leading credit rating agencies, including Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialized financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational, and sporting events.

AQNB1 Customer Service executive - QNB FS

Customer Service executive – QNB FS

Role Summary:

You’ll be responsible for the front desk operations at the Company’s office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.

Role Description: Establish account set up for Qatari and non-Qatari clients

Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes

First point of contact for all walk-in customers.

Greet the walk in customers and present a good image of the Company.

Listen to the customer and assess his / her requirements.

Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation.

Taking customer inquiries about new account opening in person and the inquiries through internet.

Taking customer complaints and directing those to appropriate departments.

Ensure maintenance of service standards.

Performing the role of front office.

Providing a tracking number to all requests and updating details in the system.

Managing the Telephone System when call center executive is absent or busy.

Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing, and maintaining the ISO 27001 standard.

Work in accordance with Company standards, regulations, and ethics and maintain licensed status.

Generate and provide new ideas for customer relationships and customer retention.

Ensure high standards of confidentiality and ethics to safeguard commercially sensitive information. Other duties as assigned for special projects

Customer Service executive – QNB FS

Employment Type

Full Time

Qualifications: University Graduate with 3+ Years’ experience as a front desk professional, preferably in a brokerage company

Additional required Skills:

Excellent professional track record.
Computer literate with the ability to learn QE & QNBFS customer service software applications
Brokerage sales experience is not mandatory, but financial services experience is mandatory

Excellent verbal and written communication skills.
Fluent in English & Arabic

Strong relationship management and business development/sales skills.

Pleasant manner

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph

Apply now

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To apply for this job please visit qnb.sniperhire.net.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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