Customer Service Representative – Job Vacancy – Dubai, United Arab Emirates

Emirates NBD – Dubai, United Arab Emirates

• Job Location:- Dubai, United Arab Emirates
• Company:- Emirates NBD
• Education:- As Mentioned
• Nationality:- UAE Nationals
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About Emirates NBD

Emirates NBD, the main Financial Gathering in the MENAT district, was shaped on 19 June 1963, when H.H. Late Sheik Rashid container Saeed Al Maktoum marked the Sanction of Joining of the Public Bank of Dubai (NBD) which turned into the principal Public Bank laid out in Dubai and the Assembled Bedouin Emirates (UAE). With the favors of H.H. Sheik Mohammed canister Rashid Al Maktoum, VP and Top state leader of the UAE and Leader of Dubai, NBD converged with Emirates Bank Global (EBI) on 06 Walk 2007, to frame Emirates NBD, the biggest financial gathering in the district by resources. On 16 October 2007, the portions of Emirates NBD were authoritatively recorded on the Dubai Monetary Market (DFM). The consolidation among EBI and NBD to make Emirates NBD, turned into a territorial union outline for the banking and money area as it joined the second and fourth biggest banks in the UAE to frame a financial boss equipped for conveying improved esteem across Corporate, Retail, Islamic, Speculation, and Confidential Banking, Worldwide Business sectors and Depository, Resource The executives and Financier tasks all through the locale.

In 2013, Emirates NBD commended its 50th commemoration, denoting the Gathering’s extraordinary accomplishments while featuring the bank’s strong authentic and monetary establishments as well as its promising future.

As at 30th September 2022, complete resources were AED 721 Billion, (identical to approx. USD 196 Billion). The procurement of DenizBank addresses a critical achievement for Emirates NBD with the Gathering extending its presence to 13 nations, adjusting more than 17 million clients. The Gathering is positioned among the main 20 in the Forbes’ rundown of the World’s Best Respected Organizations, getting a main spot among worldwide brands.

The Gathering has a huge retail banking establishment in the UAE and is a critical member in the worldwide computerized financial industry with 94% of every monetary exchange and demands directed beyond its branches. The Gathering likewise works Liv., the way of life advanced bank for twenty to thirty year olds kept on being the quickest developing retail suggestion in the UAE and KSA.

Job – Customer Service Representative

Job Description:

Department Description:
Business Banking was set up separate segment managing small and medium enterprises In Business Banking we always ensured that our customers are placed on the right platforms as we deliver the best products and services
Brief Description:
Customer Service Representative is an enhanced role within the organization that is responsible to improve customers experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints
Detailed Description:
1 Handle all types if SRs logged in CRM queues
2 Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training
3 Investigate all reopened cases in order to identify gaps for effective resolution
4 Assist RMs to all types requests assigned to them for effective resolutionTAT
5 Processing to all requests on BPMTracksoft with less errors

Job Requirements:
1 Over a period of time achieve reduction to complaints logged in CRM Reduction in Complaints Quantitative Receive all types of SRs assigned to center
Investigates and identifies appropriate resolution
Avoid escalations
Proper Creation to all types of complaints
Validation to resolved complaints
Reduction in repeated complaints
2 Process and Product Knowledge Qualitative Knowledgeable with processes products and policies which are offered primarily by Business Banking and the entire bank
Reduction in errors while performing transaction on BPM and Tracksoft
Document the gaps identified in terms of knowledge process or system and provide the feedback to respective units
3 Ensure Faster TAT Qualitative Forward all requests received through emails from RMs and various internal departments
Liaise with various departments with regards to approval processes and handling issuesend to end
4 SelfDevelopment Qualitative Strive to achieve high results of CSAT for the respective RM
Taking ownership to resolving issues pertaining different areas
Work Closely with Line Managers by diligently key training programs
Attending to all trainings offered by the bank

Additional Details:
Graduate
0-2 years in banking experience preferably in customer service role
Knowledge of systemCRM Finnacle Finnone etc policies and processes
Excellent oral and written communication skills
Basic Customer Operations
Servicing Customers
Strong Team Player
Having mind set towards EmiratesNBD behaviors and values in order to achieve service excellence
Demonstrated Storing customer focus and open for change
Ability to work under pressure
Selfmotivated individuals who can go extra mile for services delivery to the customers

Nationality: UAE Nationals
Gender Any
Any Other Preferably Bilingual
English Arabic

Job Qualifications:

AS Mentioned in the JD

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