Full-Time

Europe
Posted 1 year ago

EUR 1000 - 25000 EUR / Month
Salary: EUR 1000 - 25000

Cloudbeds

We improve on the muddled universe of OTAs, installments, reservations, and detailing so our clients can invest energy on their most significant work, dealing with their visitors. Through our product suite, we empower properties to contend close by the greatest brands in friendliness, regardless of their size.

Customer Support Coach (Remote) Jobs in Europe

Cloudbeds – Europe

Job Location:- Europe
Company:- Cloudbeds

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Administration

About Cloudbeds

We’re enthusiastic about associating individuals all over the planet to make more significant travel encounters between proprietors, administrators, and their visitors. Astonishing cordiality isn’t only held for five star lodgings.

From information engineers to UX planners, mixes directors to consistence specialists, lodging proprietors to inn administrators, previous travel planners to previous OTA chiefs, the Cloudbeds group contains the most splendid personalities in innovation and friendliness attempting to tackle the business’ greatest difficulties and drive the business forward.

We are enthusiastic about movement and accommodation and value excellent help and support for the business. We are free to our clients every minute of every day/365 and give kept preparing and assets to teach the up and coming age of hoteliers and hosts.

About Cloudbeds

Job Title – Customer Support Coach (Remote) Jobs in Europe

Responsibilities:

Assist and support our existing customers (hotel properties) daily in the use of our software in English and Spanish and/or Portuguese
Resolve customers’ complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers

Troubleshoot and make outbound calls for escalated issues when necessary
Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
Gather customers’ feedback and requirements for future releases of the software

Use training materials to keep up-to-date with the latest system’s updates
Help create new tutorials as needed by contributing content to the database of support articles
Attend company-wide online training sessions

Educational requirements:

Native or Fluent in English
Native or fluent Spanish and/or Portuguese is a plus

Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Great levels of learning agility

Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection

Note: This is a remote position that can be done anywhere

Experience requirements:

1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles

Previous experience in customer service or similar is a plus

Desired Skills:

Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients

Able to lead to multiple personality types
Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

The ability to multitask and cope with change, in a fast-paced working environment

Qualifications:

Ability to work in a team environment with members of varying skill levels.

Highly motivated.
Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for Cloudbeds?

If interested in this position, kindly click on the apply button and apply directly on the Cloudbeds company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit www.cloudbeds.com.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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Customer Support Coach (Remote)