Cloudbeds
We improve on the muddled universe of OTAs, installments, reservations, and detailing so our clients can invest energy on their most significant work, dealing with their visitors. Through our product suite, we empower properties to contend close by the greatest brands in friendliness, regardless of their size.
Customer Support Coach (Remote) Jobs in Europe
Cloudbeds – Europe
- Job Location:- Europe
- Company:- Cloudbeds
- Education:- Relevant Degree Qualifications
- Nationality:- Any Nationality
- Gender:- Male / Female
- Number of Vacant Positions:- Not Mentioned
- Salary:- Negotiable
- Job Type:- Full-Time
- Job Categories:- Administration
About Cloudbeds
We improve on the muddled universe of OTAs, installments, reservations, and detailing so our clients can invest energy on their most significant work, dealing with their visitors. Through our product suite, we empower properties to contend close by the greatest brands in friendliness, regardless of their size.
We’re enthusiastic about associating individuals all over the planet to make more significant travel encounters between proprietors, administrators, and their visitors. Astonishing cordiality isn’t only held for five star lodgings.
From information engineers to UX planners, mixes directors to consistence specialists, lodging proprietors to inn administrators, previous travel planners to previous OTA chiefs, the Cloudbeds group contains the most splendid personalities in innovation and friendliness attempting to tackle the business’ greatest difficulties and drive the business forward.
We are enthusiastic about movement and accommodation and value excellent help and support for the business. We are free to our clients every minute of every day/365 and give kept preparing and assets to teach the up and coming age of hoteliers and hosts.
Job Title – Customer Support Coach (Remote) Jobs in Europe
Responsibilities:
- Assist and support our existing customers (hotel properties) daily in the use of our software in English and Spanish and/or Portuguese
- Resolve customers’ complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
- Troubleshoot and make outbound calls for escalated issues when necessary
- Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
- Gather customers’ feedback and requirements for future releases of the software
- Use training materials to keep up-to-date with the latest system’s updates
- Help create new tutorials as needed by contributing content to the database of support articles
- Attend company-wide online training sessions
Educational requirements:
- Native or Fluent in English
- Native or fluent Spanish and/or Portuguese is a plus
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Great levels of learning agility
- Compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
- Note: This is a remote position that can be done anywhere
Experience requirements:
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
- Previous experience in customer service or similar is a plus
Desired Skills:
- Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
- Able to lead to multiple personality types
- Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
- Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- The ability to multitask and cope with change, in a fast-paced working environment
Qualifications:
- Ability to work in a team environment with members of varying skill levels.
- Highly motivated.
- Learns quickly.
Benefits:
- Will be negotiated
Incentives:
- Will be negotiated
How to Apply for Cloudbeds?
If interested in this position, kindly click on the apply button and apply directly on the Cloudbeds company Website
Click Here:- To find the latest Job Vacancies
To apply for this job please visit www.cloudbeds.com.
About The Author
You May Also Like:
Customer Support Coach (Remote)
Customer Support Coach (Remote)
Director of Customer Success Operations (Remote)
PE Technician – Swimming & Sports coach
Coach- Beauty Distribution
Coach – Beauty Division
Store Keeper, Remote Job
Engineering Manager, Data Insights and Reporting (Remote)
Engineering Manager, Data Insights and Reporting (Remote)
Engineering Manager, Data Insights and Reporting (Remote)
Sales Development Representative (Remote)
Sales Development Representative (Remote)
Salesforce Administrator (Remote)
Senior Back End Software Engineer – Payments (Remote)
Construction Manager, Remote Job
QC Inspector – Welding, Remote Job
Quantity Surveyor-Mechanical-Omani, Remote Job
Civil Foreman, Remote Job
QC Inspector – MDI (Welding & Painting), Remote Job
Senior Full Stack Software Engineer – Revenue Management System (Remote)
Senior Front End Software Engineer – Booking Engine (Remote)
Senior Full Stack Software Engineer – Guest Experience (Remote)
Senior Full Stack Software Engineer – Guest Experience (Remote)
Instrument Engineer, Remote Job
