Full-Time

North America
Posted 1 year ago

USD 1000 - 25000 USD / Month
Salary: USD 1000 - 25000

Cloudbeds

We improve on the muddled universe of OTAs, installments, reservations, and detailing so our clients can invest energy on their most significant work, dealing with their visitors. Through our product suite, we empower properties to contend close by the greatest brands in friendliness, regardless of their size.

Director of Customer Success Operations (Remote) Jobs in North America

Cloudbeds – North America

Job Location:- North America
Company:- Cloudbeds

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Administration / Sales & Marketing

About Cloudbeds

We’re enthusiastic about associating individuals all over the planet to make more significant travel encounters between proprietors, administrators, and their visitors. Astonishing cordiality isn’t only held for five star lodgings.

From information engineers to UX planners, mixes directors to consistence specialists, lodging proprietors to inn administrators, previous travel planners to previous OTA chiefs, the Cloudbeds group contains the most splendid personalities in innovation and friendliness attempting to tackle the business’ greatest difficulties and drive the business forward.

We are enthusiastic about movement and accommodation and value excellent help and support for the business. We are free to our clients every minute of every day/365 and give kept preparing and assets to teach the up and coming age of hoteliers and hosts.

About Cloudbeds

Job Title – Director of Customer Success Operations (Remote) Jobs in North America

Responsibilities:

Own an influential part in designing and implementing service models and customer journeys. This includes playbooks, SLAs, triggers, segmentation, resource allocation, and territory assignment.
Define key performance metrics and targets; oversee and prioritize analyses and business intelligence assets to derive insights into the health of the business.

Identify areas of opportunity; create and execute initiatives to create solutions.
Design processes and organizational structures to optimize the operation according to the key metrics you will define.
Create executive–level presentations for leadership reviews; organize quarterly business reviews.

Perform ad-hoc analyses across multiple data sets and tools.
Proactively identify, plan and implement projects with cross-functional teams, and execute change management, process and technology implementation.
Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
Create feedback loops to Customer Success Leadership on friction points so that they may be alleviated and help desk case load consistently reduced
Perform daily reviews of user and system errors, correcting or escalating as appropriate

Define and develop key customer support systems/processes required to meet the rapid growth of the business and achieve customer retention objectives
Develop relationships and processes with customer success, finance, HR, sales operations, and other stakeholders to identify and address reporting requirements

Educational requirements:

College Degree in Business related discipline
Position requires exceptional people skills with the ability to effectively interact and work with diverse personalities
Salesforce Administrator Certification 201 and/or Salesforce Sales Cloud Consultant Certification is preferred

Experience requirements:

At least 3 years of experience in Success Operations, Business Insights & Analytics, Finance
5+ years deep experience with Salesforce.com

Deep Project Management Experience
Extensive experience with Excel and working with large data sets.
Proven experience working with systems and analytical tools such Tableau. Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

Experience gathering business requirements, defining an implementation plan and orchestrating an update to Salesforce.com is required.

Desired Skills:

Good communication skills.

Problem – solving skills.
Decision – making ability.
Commercial awareness.

Ability to motivate others.
Team working skills.
Good knowledge of building methods and regulations.

Qualifications:

Ability to work in a team environment with members of varying skill levels.
Highly motivated.

Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for Cloudbeds?

If interested in this position, kindly click on the apply button and apply directly on the Cloudbeds company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit www.cloudbeds.com.

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Mohamed Firnas

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