Majid Al Futtaim
The Majid Al Futtaim brand is a testament to our founder's heritage, culture, and vision for a world in which people interact with one another, make wonderful things, and have wonderful moments every day. Since its inception, Majid Al Futtaim has continuously established new standards for innovation and excellence, making it a symbol of strength, determination, and distinction. The Majid Al Futtaim brand, which is indicative of the inspiration, icon, and identity that defines who we are and what we do, serves as a representation of this.
Job Vacancy -HIGH VALUE TIER COORDINATOR | , Dubai, UAE
HIGH VALUE TIER COORDINATOR | , Dubai, UAE
- Job Location: –Dubai, UAE
- Company: –
- Education: –Diploma or Degree in a related field.
- Nationality : -Any Nationality
- Gender: – Male / Female
- Number of Vacant Positions: -Not mentioned
- Salary: –As per company policy
- Job Type: – Permanent
- Experience: Experience in writing Standard Operating Procedures for customer-facing staff, Experience in designing and implementing wide-scale training programmes (e.g. train the trainer), Experience of contact centre operational functions
The Majid Al Futtaim brand is a testament to our founder’s heritage, culture, and vision for a world in which people interact with one another, make wonderful things, and have wonderful moments every day.
Since its inception, Majid Al Futtaim has continuously established new standards for innovation and excellence, making it a symbol of strength, determination, and distinction. The Majid Al Futtaim brand, which is indicative of the inspiration, icon, and identity that defines who we are and what we do, serves as a representation of this.
There are countless ways to create memories for families, friends, and communities with each unique brand, location, and venue.
Majid Al Futtaim has produced memorable moments for more than 20 years, beginning with the City Centre, Deira in 1995, which revolutionized Middle Eastern retail, leisure, and entertainment and transformed how people experience places and spaces.
As a brand with a clear vision, what we do is important, but who we do it for is what counts most. By setting the standard and tenaciously pursuing excellence, we create “amazing moments for everyone, every day” and continually provide wonderful experiences.
Our brand marque, which stands for trust, enthusiasm, honesty, and dependability, is much more than just a logo. Not only does it stand for the initial letter of our Founder’s name, but the arch-like shape was also influenced by the iconic Mall of the Emirates dome, which symbolizes our Founder’s and his country’s unrestricted aspirations.
The Majid Al Futtaim brand, which stands for our past, present, and future, is what binds the magic and moments together. It manifests the ordinary into the extraordinary.
HIGH VALUE TIER COORDINATOR | , Dubai, UAE
-
Description:
Role Purpose: Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, every day! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa, and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play. We have over 45,000 team members in 16 international markets representing over 110 nationalities – all keeping the customer at the heart of everything we do. Role Purpose:
The role will support the Senior Manager Activation and Benefits for the delivery of High Value tier operational systems, processes and customer interactions across all touch points in the Majid Al Futtaim Group, Tenants and relevant Loyalty partners.
The role will ensure a seamless delivery of High Value service across all touch points in the MAF ecosystem for our High Value Member base. This includes support of Exclusive event organization, Concierge support function and Relationship management.
The role requires engaging with our members and the relevant internal Operations and BU teams across the business to deliver upon the experiences.
Role Responsibilities and Qualifications:
Member Services:
- Devise new processes to support roll out of High Value services that require frontline intervention. This includes The9 and Cle D’Or lounges and all BUs and Contact Center to deliver an effortless experience for our High Tier members.
- Coordinate and support a Concierge service to our High Value members. Work with the Contact Centre to deliver on required services and experiences to be booked, confirmation process with the member and ground services with the provider or BU.
- Relationship management with our top tier members to ensure one to one emotional connectivity with our members, updating their preferences, understanding their needs, capturing the data and personalizing opportunities at events and signature moments to personalize and drive value for the programme.
- Responsible for onboarding of new members to High Value tier – identifying and verifying their status and spend to entitle membership to the tier. Capturing preferences, Car registration plate, handover of welcome pack and explanation of service offering.
Event Management:
- Support the Senior Manager Activation and Benefits on the annual calendar of HVT members events. Work with the Senior Manager on the concept, logistics and invitation list to maximize attendance and incremental revenue opportunities through Supper Club and other concepts.
- Ensure contracts are in place with all suppliers and processes are in place to ensure flawless execution event management. Ensure feedback process and success metrics are in place to ensure continual improvement.
Reporting:
- Update the High Value Database on quarterly basis working with the data analytics team to ensure we recognize existing HV customers, stretch potential high spenders into the tier, non-MAF High Value customers to target and invite to the membership.
- Evaluate member spend at individual level and identify opportunities for those who drop to incorporate into a win-back strategy.
- Manage down-grades of members who no-longer qualify for the membership based on spend in collaboration with the Contact Center team
HIGH VALUE TIER COORDINATOR | , Dubai, UAE
-
Requirements
-
-
Personal Characteristics and Required Background: - Reporting:
- Update the High Value Database on quarterly basis working with the data analytics team to ensure we recognize existing HV customers, stretch potential high spenders into the tier, non-MAF High Value customers to target and invite to the membership.
- Evaluate member spend at individual level and identify opportunities for those who drop to incorporate into a win-back strategy.
- Manage down-grades of members who no-longer qualify for the membership based on spend in collaboration with the Contact Center team
Minimum Experience/Qualifications:
- Advanced Microsoft Office skills
- Experience in writing Standard Operating Procedures for customer-facing staff
- Experience in designing and implementing wide-scale training programmes (e.g. train the trainer)
- Experience of contact centre operational functions
- Reporting:
Employment Type
- Full Time
-
-
Click Here:- To find the latest job Vacancies
To apply for this job please visit careers.majidalfuttaim.com.