IT Officer-Dubai, UAE

This role will provide technical support to end users from troubleshooting hardware and software, networks and servers as well as database administration.

Key Responsibilities:

• Maintain a data storage and retrieval protocols for day to day use, adjusting permissions, and maintaining data security.
• Provide user support from setting up hardware or software, diagnosing connectivity or data access problems.
• Maintain information security by installing antivirus programs, develop policies for email security, and perform periodic data audits and backups to prevent information loss and unauthorized access.
• Support in the upgrade of CRM Software for sales department as per particular needs and requirements.
• Support all end users through creating, updating, troubleshooting in Visual Dolphin /ERP Application and along with access privilege control to resolve their issues.
• Coordinating with Vendors for software modifications and upgrade.
• Following up on all IT hardware (Servers, UPS, laptops, desktops, printers, etc.), by maintaining them internally or by contract with a service provider for maintenance or troubleshooting.
• Periodically giving training and assessment to employees on Visual Dolphin/ERP, CRM and Excel based on their requirements.
• Contribute to the development and manage the communication and implementation of departmental policies and procedures.

Profile:

• Bachelor’s Degree in Computer Science or Information Technology.
• 5-7 years’ experience in an IT field.
• CCNA or MCSE certification is required.
• Knowledge of CCTV and other Low current devices installations.
• ERP and SQL database experience is an advantage.