Manager – Digital Channels

Full-Time
WhatsApp Group

ADCB Bank

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Job Vacancy-Manager – Digital Channels– Dubai, United Arab Emirates

Manager – Digital Channels- Dubai, United Arab Emirates

  • Experience: –At least 6 years of experience in delivering projects, including at least 3 years of experience in alternate delivery channels within a bank.
  • Job Location: –Dubai, United Arab Emirates
  • Company: –ADCB Bank
  • Educational Qualification: –Bachelor’s Degree in Business, Accounting, or Finance
  • Nationality:(UAEN Candidates only)
  • Gender: – Male/Female
  • Number of Vacant Positions: -Not Mentioned
  • Salary: – negotiable
  • Job Type: – Permanent
  • Job Category: – Management

 

About ADCB Bank

At ADCB, our goal is to turn into the most important bank in the UAE. Since its development in 1985, the bank has developed and its presence in the UAE has gone from one solidarity to another. ADCB’s desires permit us to offer numerous open doors across the association for anyone with any interest in chasing after a satisfying vocation that empowers you to work with partners and clients from across the world. These jobs length all significant regions inside ADCB, from retail, business, and venture banking to help works like money, HR, innovation and showcasing.
ADCB Islamic Banking is the brand under which we offer retail and corporate Shari’ah-consistent monetary answers for our Purchaser, Discount, and Depository clients.

ADCB is directed by the National Bank of the UAE, and its Islamic Financial exercises are managed by a free Inward Shari’ah Oversight Board of trustees (ISSC). The ISSC is the last authority inside ADCB with respect to all Shari’ah-related matters. It works as per the goals, norms and rules gave by the Higher Shari’ah Authority of the National Bank of the UAE (HSA). HSA keeps the Shari’ah Guidelines gave by the Bookkeeping and Evaluating Association for Islamic Monetary Foundations and Islamic Monetary Administrations Board.

ISSC capabilities in accordance with the Shari’ah administration system gave inside the terms of reference (Pinnacle) of the ISSC that are supported by the individuals from the ISSC. The Peak sets out the methods for the working of the ISSC like holding of gatherings, giving of professions/Fatwa majority and Shari’ah audit.

ADCB Islamic Banking’s Shari’ah administration is executed and managed by the inward Shari’ah Counsel. Fatwa (declarations and endorsements) are given by the ISSC to affirm consistence with standards of Shari’ah for all items and administrations as well concerning customized organized bargains. The ISSC’s survey covers the item structure, the fundamental Shari’ah contract, lawful documentation, functional cycle stream and all related item writing. Fatwa gave by the ISSC are distributed on the Bank’s site and are accessible at all branches.

ADCB Islamic Banking keeps a different arrangement of monetary records to guarantee that the records for the Islamic business are totally isolated from ADCB’s regular assets. The Bank’s united records incorporate the consequences of ADCB Islamic Banking and are independently revealed in the notes of the monetary records.

Adcb Manager – Digital Channels

Manager – Digital Channels- Dubai, United Arab Emirates

Job Description

  • JOB PURPOSE :To plan and execute channel migration and usage strategies, enhance Digital
    Channel features and services, measure/track performance KPIs, project manage approved Digital Channel projects/enhancements in order to ensure delivery within agreed timelines, budget and in line with overall governance and quality controls.ACCOUNTABILITIES:

    1. Digital Channel Development and Implementation

    Identify areas of development and innovation to existing and
    new Digital Channels (internet, mobile, tablet, SMS, wearable,
    digital TV) in order to broaden the overall service offering and
    enhance Digital Channel services in line with overall objectives
    of the business group.

    2. Digital Channel Usage and Reporting

    Plan and execute Digital channel on-boarding, usage and
    migration related programmes and ensure service failures are
    resolved immediately to avoid customer dissonance and any
    threat to the bank’s reputation.
    Continuously monitor and analyse Digital Channel usage and
    revenue KPIs to ensure overall business objectives are met.

    3. Quality Certification, Audit and Compliance

    Ensure that all services meet regulatory requirements such as
    ISO 9001 certification for internet banking/mobile banking and
    product development.
    Maintain the retention of such certifications in order to remain
    compliant and minimise any risk of non-compliance to the bank.
    Ensure timely and accurate development of risk and compliance
    reporting as required in line with the agreed standards in order
    to communicate activity/incidence reporting and assist in
    departmental decision making.

    4. People Management

    Manage self and team in line with ADCB’s people management
    policies, procedures, processes and practices to ensure
    adherence and to maximise own and employee contribution to
    business performance.
    Organise and supervise the activities and work of the team to
    ensure that targets and objectives are achieved and the
    business plan is delivered in line with the required policies,
    processes, procedures and systems.

    5. Policies, Processes,Systems and Procedures

    Implement approved departmental policies, processes and
    procedures, and ensure employee adherence so that work is
    carried out to the required standard while delivering the required
    standards of service to customers and stakeholders.

    6. Continuous Improvement

    Manage and motivate the team to ensure they contribute to, and
    participate in, the identification and implementation of change
    initiatives, programmes and projects in line with the bank’s
    standards.

    Manager – Digital Channels- Dubai, United Arab Emirates

Desired Candidate Profile

Employment Type

    Full Time

Skills

Minimum Experience

At least 6 years of experience in delivering projects including
at least 3 years of experience in alternate delivery channels
within a bank.

Knowledge and Skills:

Knowledge of web channels and mobile technologies

Planning, analytical and time management skills

 

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