Process Architecture Lead – Job Vacancy – 6th of October City, Giza Governorate, Egypt

Unilever – 6th of October City, Giza Governorate, Egypt

• Job Location:- 6th of October City, Giza Governorate, Egypt
• Company:- Unilever
• Education:- As Mentioned
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About Unilever

It’s the reason we come to work. It’s the reason we’re good to go. It’s the means by which we motivate remarkable execution.

Back in 1883, Daylight Cleanser was sent off in the UK by our organizer – it was spearheading, it was creative and it had a reason: to promote tidiness and bring it reachable for customary individuals. That was supportable living, and still, at the end of the day. We presently have more than 400 brands and we are as yet determined by reason.

We believe that should do all the more really great for our planet and our general public – not simply less damage. We need to follow up on the social and natural issues confronting the world and we need to improve individuals’ lives with our items.

We’ve been trailblazers, pioneers and future-producers for north of 120 years – we intend to keep doing that. What’s more, we intend to reasonably make it happen.

Job – Process Architecture Lead

Job Description:

You will be a key part of a diverse and strategically important team that prides itself to provide innovative solutions in high-profile, complex projects on behalf of our clients and to bring inventive new approaches to our services and existing ways of working. Working alongside colleagues from the wider Europe, UKI & NAMETRUB Regions Your responsibilities will be, but not limited to the following:

• Lead continuous improvement/optimization of e2e processes/services in the EX-Hub, facilitate successful implementation of new services; promote the process toward an automated environment
• Facilitate workshops between business and technical stakeholders, to map out current state and devise future state processes.
• Lead coordinate and manage virtual project teams; apply Lean & Six Sigma DMAIC Methodology to assess current process gaps and quantify wastes
• Identify key Customer Care workflows (e.g., process steps, tools, touchpoints, owners)
• Define key performance indicators to diagnose gaps, opportunities, and root causes
• Assess the existing state of Employee Experience processes, identify gaps, opportunities, main sources of waste
• Define a measurement and reporting approach to help us understand performance of each process and identify improvement opportunities
• Develop and document standardized processes (SOPs) for key Customer Care workflows and implement while partnering with Ops leadership and Training
• Propose an optimization approach for key processes (e.g., waste elimination, automation, performance), prioritize main processes and optimize
• Create, introduce, and foster a culture of continuous improvement, implement a process (e.g., kaizen) to identify, implement, and govern CI opportunities

Job Qualifications:

Educational & Job Qualifications

• Bachelor’s degree in relevant field
• 5 years of experience in operations process improvement using analytical problem-solving methodologies such as Lean Six Sigma DMAIC with proven results
• Quantifiable track record of successful process optimization projects with quantifiable savings (AHT down lift, more for less, more for same …etc)
• Excellence in re-engineering processes from scratch and is open to suggestions and experimentation
• Experienced in applying design thinking methodologies in enhancing customer journeys

Technical Qualifications

• Fluency in English Language (written and spoken)
• Green Lean Six Sigma certification is a must
• Proficiency in using Microsoft Visio or other related process mapping documentation platforms
• Excellent workshop facilitation with ease; corner stone of this role is leadership of process mapping workshops with global stakeholders
• Adept at seeking out and building solutions around first-hand customer experience; secures trust through effective relationship management

Behavioral Qualifications

• Experience acting as a Process Champion and seeing initiatives from concept to business case and continue through till delivery
• Ability to make courageous recommendations, communicate, and influence across functions and levels to drive significant organizational change
• Experience using advanced Excel, and relevant data analysis software
• Excellent written and verbal presentation skills with ability to dynamically translate theory into practical application
• Consultancy, negotiation, influencing and presentation skills
• Analytical, problem solving and time management skills

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