Service Design Lead (Lead Designer) – Job Vacancy – Dubai, United Arab Emirates

Emirates NBD – Dubai, United Arab Emirates

• Job Location:- Dubai, United Arab Emirates
• Company:- Emirates NBD
• Education:- As Mentioned
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About Emirates NBD

Emirates NBD, the main Financial Gathering in the MENAT district, was shaped on 19 June 1963, when H.H. Late Sheik Rashid container Saeed Al Maktoum marked the Sanction of Joining of the Public Bank of Dubai (NBD) which turned into the principal Public Bank laid out in Dubai and the Assembled Bedouin Emirates (UAE). With the favors of H.H. Sheik Mohammed canister Rashid Al Maktoum, VP and Top state leader of the UAE and Leader of Dubai, NBD converged with Emirates Bank Global (EBI) on 06 Walk 2007, to frame Emirates NBD, the biggest financial gathering in the district by resources. On 16 October 2007, the portions of Emirates NBD were authoritatively recorded on the Dubai Monetary Market (DFM). The consolidation among EBI and NBD to make Emirates NBD, turned into a territorial union outline for the banking and money area as it joined the second and fourth biggest banks in the UAE to frame a financial boss equipped for conveying improved esteem across Corporate, Retail, Islamic, Speculation, and Confidential Banking, Worldwide Business sectors and Depository, Resource The executives and Financier tasks all through the locale.

In 2013, Emirates NBD commended its 50th commemoration, denoting the Gathering’s extraordinary accomplishments while featuring the bank’s strong authentic and monetary establishments as well as its promising future.

As at 30th September 2022, complete resources were AED 721 Billion, (identical to approx. USD 196 Billion). The procurement of DenizBank addresses a critical achievement for Emirates NBD with the Gathering extending its presence to 13 nations, adjusting more than 17 million clients. The Gathering is positioned among the main 20 in the Forbes’ rundown of the World’s Best Respected Organizations, getting a main spot among worldwide brands.

The Gathering has a huge retail banking establishment in the UAE and is a critical member in the worldwide computerized financial industry with 94% of every monetary exchange and demands directed beyond its branches. The Gathering likewise works Liv., the way of life advanced bank for twenty to thirty year olds kept on being the quickest developing retail suggestion in the UAE and KSA.

Job – Service Design Lead (Lead Designer)

Job Description:

Department Description:
Design Team within Group Digital in place to deliver exceptional advancements in digital design technology and thinking at an enterprise level
Brief Description:
Service design is at the heart of our Digital office design process Our Designers are a diverse and passionate team of strategic empathetic Tactical and creative thinkers who envision and craft digital services based on deep understanding of customer needs as well as business needs
The Service Design Lead contributes to activities on projects including client workshops creative brainstorms and service definition
This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services that make a difference

The Service Design Lead owns leading the delivery of service design projects managing multidisciplinary teams of designers and is responsible for the quality of project deliverables The service design lead will be hands on with delivery project work but also comfortable providing design leadership and managing client relationships This is an opportunity to be part of a team that is creating a positive impact for our clients by creating and scaling our services to make that difference to reduce costs reduce time increase customer satisfaction and improve customer success
The service design lead will work with UX designers Researchers and design architects to drive improvements to journeys
These journeys should be measurable and scalable across multiple projects and entities

Detailed Description:
Communicate and articulate design decisions through visual written and verbal means
Lead conversations with 3rd party vendors and business stakeholders on user journey maps flows emotional maps
Delivery of strategic outputs solving very complex user experience and customer experience problems in a simple articulate way
Whilst providing information in a clear manner ensure that stakeholders expectations are met and trust relationships are made
Bring together research design business and technology to shape the services of the future
Use insight to drive our strategic thinking and place the human at the centre of what we do
Work collaboratively with our teams and clients
Nurture talented Research and UX practitioners
Lead lean in be creative be expressive
Leads the project from an experience design and strategy perspective
Take ownership of defining and designing product experience in line with the desired feature set
Analytical experience leveraging past experiences and skills knowing what works
Have specific opportunities to use design theory and practice to make a difference in peoples lives
Engage in ongoing activities that enable us to learn practice and evolve our discipline
Collaborate on products and services that change the way our clients do business and interact with Digital on Subject Matter ExpertiseSME
As directed by Design Team management and for the purpose of the Digital Team their stakeholders source information and data
Work with stakeholders to extract information and produce creative outputs

Job Requirements:
Lead the development of service concepts blueprints and other service design artefacts
Establish and manage client relationships
Represent service design in new business development efforts from proposal development to pitch meetings
Extend the craft and share the practice across the studio and beyond
Be a line manager for sFrom clear requirements create compelling flows and maps that align to the vision of the Design Teams practices and principles
Work closely with cross team functions and key stakeholders to deliver arobust scalable and quality design solution
Deliver information with nonbias from stakeholders and user tests
Deliver information in a clear format
Use tools such as Sketch Figma Miro Maze Usabilla Userzoom Pendo Aha and any other tools as directed by the design team successfully
Generate reports and presentations for outcomes of workshop studies
Prepare stimulus studies for design thinking workshops

Provide flexibility in working on multiple projects at once maintaining high quality outputs able to manage time allocation
Clear highlighting in a nonbias standard obvious insight
In a nonconclusive way
present designs to management and stakeholders
Lead design squad on way forward from outcomes from beta and user tests

Additional Details:
Design Thinking Creative outputs and experience of industry standard software Prototyping tools Sketch Adobe Creative Cloud InVision
Experience of using road mapping software such as Pendo Aha or similar
Holding a degree in Graphic design interactive media design Psychology or similar
6 months working in financial services
3 years experience in an Experience Design role or similar
Impressive and varied design portfolio
Experience designing complex user flows and journeys derived from user stories and business requirements
Experience working in Agile methodology
Experience working within startup environment
Human Centered Design Practises
Sketching wireframing or mapping skills
UI Design experience with component library
Non Judgmental approach to working with people and design
Critical thinking ability to learn about business practices such as Lab research methods emerging Design principles and use of analytical or user testing tools great people and presentation skills
Design thinker that is comfortable with vagueness and unknowns
A collaborator and cocreator with others

An innovation rebel at heart that is not scared to challenge and ask why
Understands appreciates and lives visual design as a craft
Selfmotivated and open to feedback experimentation and learning
Passionate about finding the right problems and designing the right solutions
A curious observer that is able to identify patterns and meaning through design

Job Qualifications:

AS Mentioned in the JD

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