Full-Time
Doha, Qatar
Posted 9 months ago
QAR 1000 - 15000 QAR / Month
Salary: QAR 1000 - 15000

QNB - Qatar

QNB Gathering's presence through its auxiliaries and partner organizations reaches out to in excess of 31 nations across three landmasses giving an exhaustive scope of cutting edge items and administrations. The complete number of workers is in excess of 28,000 serving up to 20 million clients working through 1,000 areas, with an ATM organization of 4,300 machines.

Senior Officer – Service Quality Retail Jobs in Doha – Qatar

QNB – Doha, Qatar

Job Location:- Doha, Qatar
Company:- QNB – Qatar
Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female
Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time
Job Categories:- Administration / Information Technology

About QNB – Qatar

Laid out in 1964 as the country’s most memorable Qatari-claimed business bank, QNB Gathering has consistently developed to turn into the biggest bank in the Center East and Africa (MEA) locale.

QNB Gathering’s presence through its auxiliaries and partner organizations reaches out to in excess of 31 nations across three landmasses giving an exhaustive scope of cutting edge items and administrations. The complete number of workers is in excess of 28,000 serving up to 20 million clients working through 1,000 areas, with an ATM organization of 4,300 machines.

QNB has kept up with its situation as one of the greatest evaluated provincial banks from driving credit score organizations including Standard and Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has likewise been the beneficiary of many honors from driving worldwide specific monetary distributions.

In view of the Gathering’s areas of strength for predictable execution and its growing global presence, QNB as of now positions as the most significant bank brand in the Center East and Africa, as per Brand Money Magazine.

QNB Gathering has a functioning local area support program and backers different social, instructive and games.

About QNB

Job Title – Senior Officer – Service Quality Retail Jobs in Doha – Qatar

Responsibilities:

Shareholder & Financial:

Assist the Manager – Service Quality in the development and implementation of the Group’s Service Quality strategy/ plan.
Assist the manager- Service Quality in his efforts to keep customer attrition to a minimum and improve usage of the Group’s products and services by ensuring high standards of service quality, thereby resulting in growth in business.
Provide inputs to the Manager – Service Quality in the creation of Key Performance Indicators (KPIs) for monitoring service quality efforts/ initiatives and monitor their achievements on a periodic basis.

Customer (Internal & External):

Assist in Liaise on continual basis with the other related units/ departments within the Group to obtain information regarding customer feedback/ complaints on timely basis.
Assist in Maintaining an Internal and external surveys covering all departments / the customers to know how internal customers are satisfied with the services provided by QNB – Analyze all customer complaints and find the corrective action to resolve it.

Internal (Processes, Products, Regulatory):

Assist the Manager Service Quality in the development and implementation of service quality standards in line with applicable best practices and regional considerations.

Assist in Identifying & analyzing route cause of all repeated issues and work on reviewing existing and new process

Educational requirements:

Possess good knowledge of service quality related issues, standards and the latest trends with respect to measurement/ assessment of service quality.
Assist in staff training (especially front-line personnel) on service quality related standards, matters and initiatives, including the latest tools/ trends in conducting service quality checks.

Experience requirements:

10+ years of experience

Desired Skills:

Assist in Reviewing the resolution of complains (TAT) and find ways to resolve the high TAT transactions.
Assist the Manager – Service Quality in his mission to evaluate and improve service quality levels on continual basis by:

Conducting mystery shopping surveys and other checks on unannounced basis to monitor branch/ unit performance against the established service quality standards and reporting the results to the Head Service Quality. Assist in finding solution for route cause and analyze all issues raised through reports and work on upgrade Service Delivery Standard.

Channeling customer feedback to the business and distribution units through manager- Service Quality on timely basis and thereby assist in the continuing improvement of relevant products, procedures and services.

Assist the Manager – Service Quality in ensuring that the latest trends/ tools/ methodologies in service quality are continually analyzed and reflected in the Group’s service quality efforts, to the extent applicable.

Qualifications:

Ability to work in a team environment with members of varying skill levels.

Highly motivated.
Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for QNB Careers?

If interested in this position, please email us your resume, along with salary requirements and a cover letter to info@qnbcapital.com

Click Here:- To find the latest Job Vacancies

To apply for this job please visit www.qnb.com.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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