Development Period

• Lead recruitment and mobilization initiatives to ensure full complement in all maintenance teams
• Work collaboratively with the Training Manager and Flow training department to ensure timely delivery of training to all maintenance staff as per the training matrix for each role.
• Proactively plan to ensure all staff within the maintenance department attain the certificate of competency prior to commencement of commercial service (COCS)
• Supporting D&B in Testing & Commissioning (T&C) activities
• Support the D&B in development of Caretaker Maintenance regimes and lead the planning scheduling and execution of activities under D&B responsibility during the development period.
• Lead the maintenance department in supporting Engineering Department in the production and delivery of all O&M documentation including Maintenance procedures, Work instructions and method statements
• Coordinate with the D&B team to facilitate knowledge transfer activities from D&B to O&M including shadowing and witnessing of T&C activities
• Develop and review the maintenance plans for all disciplines supporting Engineering Team in  MPT development for uploading into CMMS
• Coordinate with the Procurement and Supply Chain and Logistics departments to ensure all procurement activities including Service Level Agreements (SLA) are developed, completed  and secured prior to COCS, supporting the process with the development of associated purchased technical specifications (PTS)
• Ensure full participation of all discipline managers in Hazard Review workshops, critically reviewing all hazards transferred to maintenance department, ensuring full mitigation within maintenance procedures and work instructions.
• Support the TSM Director and senior management team on technical and engineering  related issues in collaboration with the Engineering Manager
• Support the Engineering Manager in assessing Obsolescence impact on future maintenance activities and Life Cycle Costs of TSM assets.
• Deliver Team Briefs and monitor adherence to any relevant legislation, regulations and directives from relevant authorities in relation to maintenance and safe operation (technical perspective) of TSM Line 3 assets.
• Review and advise on plans for major re-engineering, replacement or refurbishment programs re critical system components and sub-systems
• Identify likely cause and solution to significant technical failures particularly those that by their nature have the potential to disrupt service or generate a safety risk;
• Identify major overhaul and inspections to be performed by the Maintenance Contractor in accordance with the operating requirements
• Ensure the Capital Asset Replacement Plan is created and make recommendations on initiatives and solutions to improve asset performance.

Health, Safety & Environment

• Manage adherence to the: Health & Safety Policy; Rail Safety Management Plan; Health Safety Environment Plan; Security Plan; and Risk Management Plan
• Manage Health & Safety being embedded into all work practices in line with established policies, systems, plans, procedures, and work instructions during normal, degraded and emergency modes of operation, and contribute towards their on-going evolution based on operational experience
• Manage statutory and regulatory requirements, and conduct risk reviews within the Department and with other departments
• Manage to a high standard of sustainable practice and environmental protection
• Manage departmental teams to apply formal and informal measures towards identifying project risks, management plans, mitigation measures, and effective, timely communication protocols so that risk is As-Low-As-Reasonably-Practicable

Stakeholder Interface

• Lead weekly interface meetings with Hitachi Rail Sub-contractors
• Lead TSM in interface meetings with the Operations Manager, OCC Manager and ensure TSM representation in sub-meeting with Operations department
• Represent TSM L3 on all matters related to departmental responsibilities according to the Interface & Stakeholder Management Plan
• Develop and maintain strong relationships with all relevant Stakeholders to secure the necessary support for efficient operation of Line 3 of Riyadh Metro.
• Attend or ensure representation of the maintenance department in stakeholder meetings ensuring the TSM organisation’s interests are fully represented to successfully launch Commercial Services

Trial Run Readiness

• Under the leadership of the Maintenance Readiness Director, interface proactively with the Employer’s Representative and the D&B Contractors with respect to planning, participation, and witnessing of Testing & Commissioning activity, and participation in Trial Running activity to achieve successful demonstration of Operational Readiness and achievement of the Operational Safety Case
• Manage the interface with the D&B and their suppliers during both the Development Period and the Commercial Services Period.

Internal Coordination

• Manage team adherence to the organizational policies and plans and procedures  and actively contribute towards the formal Leadership Team forum, and the supporting periodic and immediate meetings, reviews, reports, and action plans
• Work collaboratively with the PMO and the Operational Readiness team to utilize project management tools that provide appropriate processes for the O&M team to plan, monitor, and control maintenance readiness activities to ensure the successful launch of Riyadh Metro Line 3 into operational service.
• Manage coordination and cooperation with the wider FLOW team
• Develop and maintain strong relationships between TSM and Operations teams to ensure aligned interests, collaborative working, and the efficient, sustainable execution of the O&M contract

People

• Manage and motivate the people within the Department to achieve operational excellence
• Manage the departmental team through collaboration with the Human Resources Leads to identify, recruit, mobilize, train, develop, motivate, and manage talented people
• Manage adherence to the Competency Management System and the associated plans to ensure competent people are available from within the organization, and from external service providers, to effectively achieve the Contract requirements
• Manage adherence to the Saudization Plan
• Ensure that all people in the Department team receive meaningful inductions, performance reviews, and development plans that support the individuals and the organization in good succession planning
• Reward the team and recognize people for delivering service excellence

Quality & Performance

• Liaise with the Quality manager to ensure adherence to the Quality Policy
• Support the TSM Director by managing the departmental leads to achieve the O&M Contract performance requirements, and contribute towards periodic and weekly meetings, reviews, reports, and action plans, and ensure that correspondence records are maintained
• Manage onsite activity during normal, degraded, and emergency modes of operation, communicating vital information to senior management and public relations colleagues as and when required.
• Escalate where required, or approve and implement actions as appropriate, resulting from reviews and investigations.
• Manage the Departmental teams in the application of procedures and work instructions to successfully achieve all deliverables, and provide the TSM DIRECTOR with timely feedback upon identifying opportunities for improvement
• Apply management systems to plan, manage and oversee Transit System Maintenance resources (including subcontractor service providers) to provide a safe, reliable, efficient, world-class and customer focused Metro service
• Ensure high quality, timely management reviews and reports are completed in support of the TSM DIRECTOR as required by operational needs, and act upon the recommendations appropriately
• Finance & Commercial
• Advise the TSM Director and contribute towards strategy for Contract delivery, including contributing to the Contract Variation Committee where required
• Manage interface with departmental suppliers and service providers
• Support the TSM Director in contributing towards Departmental planning and delivery against the Annual Plans, budgets and forecasts
• Manage the strategic planning, development, and implementation of an effective Asset Management System that optimizes the asset lifecycle of the Railway while minimizing maintenance costs and maximizing the reliability, availability and safety