Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

 What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

•  Provides a friendly and personalised welcome for guests
•  Offers attentive service and adapts to any constraints guests may have
•  Heeds any remarks made by guests and ensures follow-up
•  Establishes good relations with guests, offering advice and fostering customer   loyalty
•  Prepares the point of sale and preparation areas
•  Welcomes guests and provides waiter service
•  Cleans and tidies the restaurant and preparation areas after closing
•  Before every work shift, finds out about dish composition and any shortages
•  Organises his/her work to suit fluctuations in numbers, events and guests
•  Ensures the equipment used remains in good condition
•  Is attentive to and respects guests’ needs
•  Helps increase customer loyalty through quality of service
•  Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
•  Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel’s services and latest offers
• Takes part in meeting the department’s targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
•  Respects the instructions and safety guidelines for the equipment used
•  Applies the hotel’s security regulations (in case of fire etc)
• Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc)

Qualifications

Your experience and skills include:

•  Good command of written and spoken English communication skills, along with   strong interpersonal and problem solving abilities are essentials.
•  Guest oriented, service minded and attention to quality
•  Dynamic
•  Good presentation
•  Thorough and organised approach
•  Creative

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.