Service Advisor

WhatsApp Group
  • Full-Time
  • UAE
  • Negotiable AED / Month
  • Salary: Negotiable

Ali & Sons Co. LLC

About Ali & Sons Holding LLC

Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings.

Since its establishment. Ali & Sons have remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.

The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.

The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent A Car.

The story of Ali & Sons is one of perseverance, prosperity, and leadership. Beginning in 1979 under the direction of H.E. Ali Bin Khalfan Al Mutawa Al Dhaheri, the company was established to serve the Oil & Gas and Power & Water sectors. It began its operations in contracting and interiors in 1980 – where from there business only expanded and flourished.

With his undeterred dedication and global vision coupled with his industry insight, H.E. Ali Bin Khalfan Al Mutawa Al Dhaheri went on to take Ali & Sons from strength to strength by branching out into various sectors, bringing globally renowned brands into the country, and created the group’s own original brands and concepts.

The organization would eventually grow into the conglomerate it is today by strategically positioning itself in areas such as automotive, real estate, jewelry, and healthcare in addition to its thriving construction background.

H.E. Ali Bin Khalfan Al Mutawa Al Dhaheri overcame many obstacles to maintain and build on his legacy. He has been recognized locally and internationally for his achievements and the founding principles on which the company was built are still upheld to this day.

Our philosophy is simple. We practice integrity and authenticity in all areas of our business while we apply a forward-thinking approach to every endeavor. We are fueled by our belief that ideas can bring about change if implemented with creativity and ingenuity.

We aim to maintain a sustainable business model that is progressive, delivering positive results and growth for our valued stakeholders. Ali & Sons is committed to adding value to the lives of our customers. Our products and services present quality and are a part of everyday life for our consumers giving them unmatched experiences.

We deeply value our heritage and this is apparent in everything that we do. We aspire to be… To be a premier conglomerate recognized as an unmatched resource of high-quality products, superior services, and a customer-centric approach that bridges the gap within well-developed and stable markets.

We are committed to… Providing our customers with first-rate solutions through the expertise of our well-trained and qualified staff and effective processes.

Job Description

Required For Ali & Sons Co. LLC Motors
Job Title Service Advisor
Job Code 40001359
Reporting To Service Manager
Location Abu Dhabi, UAE
  • To ensure that customers are provided with the best possible service. To achieve the workshop targets.
  • Perform write-up of job card, this will include entering the customer information: name, address, telephone numbers, date and description of Customer concerns.
  • Coordinate with the Foreman to determine the amount of work needed on the vehicle and prepare a job card.
  • Obtain the Customer’s signature on the job card.
  • Make preliminary evaluation of whether work will be covered under warranty, Customer will pay, etc.
  • Obtain prior repair approval from the Customer when required.
  • Review Customer service history for the indication that current repair requests have been noted/repaired previously.
  • Advise the Customer on the type of service needed for the vehicle. Advise the Customer on the overall performance of the vehicle.
  • Coordinate with Customer Relations Representative (After Sales) for solving Customers’ complaints.
  • Perform other duties as requested by the Respective Supervisor/Service Manager.
Preferred Qualification & Skills A Bachelor’s Degree in Mechanical Engineering
Preferred Experience A minimum of 4 years work experience in a similar position and industry

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