Full-Time

Dubai, United Arab Emirates / UAE
Posted 5 months ago

Negotiable AED / Month
Salary: Negotiable

Oman Insurance Company

Call Centre Office / Service Advisor – Job Vacancy – Dubai, United Arab Emirates / UAE

Oman Insurance Company – Dubai, United Arab Emirates / UAE Vacancies

Experience:- 2+ Years
Job Location:- Dubai, United Arab Emirates / UAE

Education:- Relevant Degree / Diploma Qualifications
Nationality:- Any Nationality
Gender:- Not Mentioned

Number of Vacant Positions:- Not Mentioned
Salary:- AED – Negotiable – Monthly
Job Type:- Permanent

Job Category:- Sales and Marketing / Insurance

About Oman Insurance Company

One of the main names in the protection business in the UAE, Oman Insurance Company (OIC) is settled in Dubai with 15 branches spread all around the country. It likewise has its presence in Qatar and Oman. The organization was laid out in the year 1975 and today is a sound and expertly oversaw association and evaluated ‘An Excellent’ by AM Best and ‘A-Stable’ by Standard and Poor’s.

Client centered assistance and quality items are the key qualities that have helped the association in building the name. It covers General Insurance, Health Insurance and Life Insurance and covers an additional mile to meet the client assumptions. For medium to enormous modern and business endeavors; and Energy, Marine and Construction areas, OIC has a whole scope of Health, Life, Motor and Personal Insurance Covers.

The organization has been cheered with series of grants like:

Business Lines Insurer of the Year and the Most Innovative Insurer – Pension Product at the MENA Insurance Awards 2016
UAE Insurer of the Year at the MENA Insurance Review Awards 2015

OIC is known to give a dynamic and comprehensive climate that offers exceptional possibilities for its representatives. It puts the perfect individuals at the ideal locations to work on their as well as the organization’s productivity, perceive, create and hold representatives and keeps a drawing in and spurring climate.

Call Centre Office / Service Advisor – Job Description

Duties & Responsibilities:

Experience in insurance industry is a must as a call center service advisor.
The jobholder will be responsible for answering Customer Enquiries Over Phone / Email.
The jobholder will solve problems by following OIC policy & Procedures, ensure Business targets and assigned Self targets are met & Customer Service is at the core of all interactions with members & non-members of OIC .

Provide information on all OIC Products to existing & potential clients.
Execute client instructions as per OIC policy
Handle Calls and Queries as per assigned Targets

Ensure the monthly production & conversion ratios are met
Ensure CSAT & Call Quality scores are met on each customer call.
Resolve customer complaints, either directly or conjointly with the other concerned departments.

please share your CV to careers@omaninsurance.ae with the subject line.

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To apply for this job email your details to careers@omaninsurance.ae

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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