Quality Assurance Coordinator Job in Dubai, United Arab Emirates

AMERICAN HOSPITAL – Dubai, United Arab Emirates

Job Location:- Dubai, United Arab Emirates

Company:- AMERICAN HOSPITAL
Education:- Relevant Degree Qualifications
Nationality:- Any Nationality

Gender:- Male / Female
Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable

Job Type:- Full-Time
Job Categories:- Health care / Medicine

About AMERICAN HOSPITAL

A chief confidential medical services supplier in the Center East, American Hospital clinic, part of Mohamed and Obaid Al Mulla Gathering, was laid out in 1996 determined to offer elite clinical support to the local area. The 254-bed, intense consideration, general clinical/careful confidential emergency clinic has cutting edge offices and an accomplished group of medical care experts spent significant time in excess of 40 clinical and careful fortes guaranteeing exhaustive consideration. All doctors at American Hospital clinic are American Board Affirmed or identical guaranteeing that patients get a worldwide norm of care in the UAE.

American Hospital clinic is the main emergency clinic in the Center East to be granted the JCI while its research facility is the principal in the confidential area in the district to be certify by the School of American Pathologists. The medical clinic is likewise the debut individual from the renowned Mayo Care Organization. Further, American Hospital clinic’s malignant growth program was quick to offer exhaustive one-stop care in Dubai. The Existence Backing Preparing Center at American Medical clinic Dubai is the primary in a confidential clinic in the UAE to be an American Heart Affiliation (AHA) Worldwide Instructional hub.

To guarantee the best expectations of care, American Hospital clinic has executed the Help Greatness Program while its Clinical Instruction Division offers multidisciplinary schooling programs for clinical staff.

Moreover, the American Hospital clinic has been perceived as the main clinical office out of the USA to be granted the ultrasound practice license in the space of Midsection/General, Bosom – Demonstrative, and Bosom – Interventional from the Ultrasound Practice Authorization Committee of the American Establishment of Ultrasound in Medication (AIUM). The license comes to line up with American Clinic’s vision of making the locale better and more practical through quality consideration, development, and clinical greatness.

As of late, American Hospital clinic is the main clinical office in Dubai to offer the fourth era of da Vinci Xi careful framework to direct mechanical medical procedure administrations, setting the Emirate’s situation on a local scale as a center point for clinical the travel industry for patients looking for top notch proficient consideration. The primary office to execute mechanical medical procedure in Dubai, American Hospital clinic concretes its situation as a trailblazer of computerized change.

American Medical clinic likewise works seven committed centers – in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Slopes, and Nad Al Sheba – serving the local area by being nearer to them.

About AMERICAN HOSPITAL

Job Title – Quality Assurance Coordinator Jobs in Dubai, United Arab Emirates

Responsibilities:

To support the team members with answering the daily inquiries.
To provide couching, guidelines, and education to the team members.

To monitor the skillsets assignment and the workflow and the volumes.
To provide the approved quality trainings and to ensure the efficiency of the team members.
Daily calls quality assessment using the calls recording system.

Assisting call center agents with handling the complaints and patients’ challenges.
To monitor the real time display screen and to apply the necessary changes in order to maintain the abandoned calls target.
Assigning the daily breaks and monitor the agent’s attendance.

To monitor the agent’s productivity and to provide a daily agents performance report.
To assist the team leader with the daily duty Rota.
Demonstrates ability to prioritize tasks ensuring effective functioning of the area.

Follows the chain of command in reporting incidents or concerns.
Prioritizes workload and completes correspondence in a timely manner.
Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.

Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
Promotes incident, customer complaint reporting to improve patient and family care.
Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.

Facilitates patients to find the most appropriate physician for their questions and / or health related complaints.
Provide patients with brief history of physicians’ accreditations and areas of specialty and other data which is relevant to the appointment type.
Enters, modifies, or updates patient information, upon calling, in the Meditech system according to established criteria.

Transfers calls to the Call Center nurses when appropriate. Does not answer any medical / nursing related questions or give medical / nursing advice.
Schedules & books appointments as requested appropriately into Meditech and follow clinic’s guidelines in the booking process.
Confirms appointments through SMS and / or phone calls as per policy.

Transfer to different physician, cancels or reschedules patients’ appointments as per policy.
Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
Informs walk-in patients telephonically regarding waiting time. Place remark on “Scheduler Note”. For example, patient informed regarding waiting time.

Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card. (According to clinic guidelines).
Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
SMS text messages are sent out before 10:00 am for next day’s appointments.

Follow up calls are placed to those patients who have not confirmed their appointment times via SMS
Maintains current insurance expertise to answer basic questions from patients regarding insurance related issues. Such as General Exclusions.
Over books physicians according to clinic defined standards.

Ensures that all departmental reports and audit tools are compiled and completed timely & accurately.
Assists in orientation of new staff member to the Call Center.
Facilitates efficient Call Center function by consulting and communicating with all co-workers.

Maintain complete knowledge at all time of all hospital feature/services/price/packages and hours of operations.
Ensure that the place of work and surrounding area is kept clean & organized at all time.
Demonstrates adequate Medical Terminology.