Admissions Manager – Job Vacancy – Dubai, UAE – United Arab Emirates

Fortes Education Limited – Dubai, UAE – United Arab Emirates

• Experience:- As Described in the Description
• Job Location:- Dubai, UAE – United Arab Emirates
• Company:- Fortes Education Limited
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- AED – Negotiable
• Job Type:- Permanent

About Fortes Education Limited

We pride ourselves on our Heritage of being a laid-out training supplier for more than twenty years. We get attempted and tried to experience the turn of events and the executives of schools and preschools, and have been reliably conveying excellent training to a huge number of understudies. Our instructive brands Sunmarke School, Regent International School, (evaluated “Exceptional” by BSO and “Awesome with Outstanding elements”, KHDA), and the Jumeirah International Nurseries, are superior worldwide instructive foundations which are appraised among the main schools and preschools, separately, in the UAE.

We want to be one of the main training suppliers in the district by building really outstanding schools that rouse, engage and edify understudies, and improve the networks that we are essential for.

Our schools and nurseries enjoy many benefits.

We have a hearty scholar and functional frameworks that empower us to convey reliably high instructive norms. We select from an enormous pool of candidates, just the most spurred and dynamic of instructive pioneers and instructors to join our organizations. We put resources into the consistent expert improvement of staff, with the goal that educators are stayed informed concerning the most recent advancements in current teaching methods. What’s more, we know how to make a culture of care where: understudies accomplish their true capacity and partake as far as they can tell; guardians are decidedly connected with, and educators are satisfied by their work and convey their best consistently.

Job – Admissions Manager

We are looking for an experienced Manager – Admissions & Family Experiences for a Fortes School. The role will be responsible for engaging with key customers by building and preserving trusting relationships. The role will constantly identify opportunities to grow the customer base and build positive relationships with new clients. This is primarily a sales job with a focus on selling, by directly marketing the schools to prospective parents looking to enrol their children. The role will entail handling all aspects of admission of students, liaising closely with families across Fortes schools & Nurseries and working with Senior Leaders in accordance with Fortes Education’s standards, procedures, and policies.

Responsibilities:

• Lead customer experience management and digital transformation initiatives.
• Document full end-to-end customer experience, while also collecting comprehensive customer data and information for customer journey decision-making.
• Create buyer personas, document customer journey strategies and journey mapping by putting the customer at the center of everything.
• Manage email content and prepare email workflows for admissions and sales.
• Drive lead generation and all external queries from prospective families via various marketing channels and ensure all enquiries are dealt with professionally, effectively, and efficiently.
• Manage the Admissions & Customer Care team by providing leadership, support and ensuring procedures are efficient and effective.
• Fluent in managing and training a sales team, setting sales targets, using technology like a CRM and marketing automation software.
• Follow up with all families who have enquired about the school through the website, calls, walk-ins and referrals.
• Manage and drive student registration and admissions through effective sales and by providing the admissions team effective support.
• Interface with prospective parents by phone and in person getting them to enrol their children at the schools by selling the school, the unique features of the school and the school’s management.
• Follow up on all leads coming from prospective parents interested in enrolling their children in the school.
• To positively promote the School with a view to achieving full capacity utilization via above, below, online marketing and advertising (i.e. these include campus tours, Open Days, Events, social media posts/updates, surveys, tie-ins with 3rd Party service providers, tie-ins with feeder nurseries /schools, participation in events & outreach programmes, etc). Drive and generate leads from prospective families by participating in and leading outdoor events, events, outreach events, coffee mornings, exhibitions, open days, and school tours.
• Meet with and make presentations to prospective parents/students and provide relevant information/sales pack etc. as required to convert enquiries into admissions.
• Participate in and organize Events such as popular Dubai events, coffee mornings, focus group meetings, seminars etc., to market the school and provide information about the school, admissions, assessments, availability, etc.
• Market the school by tying up with relocation companies, nurseries and large corporates and other affiliated service providers and presenting our school as a top place and sign-up MOUs where their employees can enrol their children.
• Work on a robust referral program to encourage word-of-mouth marketing and drive admissions through personal referrals.
• Use the CRM (the company’s customer relationship management software) to log all enquiries. Log al calls, emails and follow-up notes.
• Work with and collaborate with the Head Office Sales, Marketing & Customer Care (SMCC) Team and each school’s Administrative and Academic Team.
• Serve as the bridge to ensure that all Head Office’s SMCC projects and tasks are done within deadlines.
• Maintain and monitor the registered list, tour list, assessment list, new joiners list, and waiting list.
• Work with the school’s accountants and communicate the relevant information to parents to ensure fees are paid and records are up to date.
• Work with Government Liaison Officer in ensuring that the school is compliant with all government dept., rules, and regulations with regard to student registration and marketing.
• Represent school with Government Liaison Officer at the relevant Govt. Depts., for all issues related to student registration, admission, and school marketing.
• Prepare plans, and reports with current trends, analyses, and recommendations.
• Responsible to update related roles & responsibilities, workflows, policies and procedures, FAQs, forms, and templates as and when necessary.

 Candidate Profile

• Minimum 8+ years of experience in Sales & Customer Service in a hospitality or retail industry
• Candidate must have a drive for Sales and strong customer service skills.
• Familiarity with CRM.
• The candidate must be a go-getter with an upbeat personality; and experience working in a fast-paced environment with the ability to work under pressure.
• Excellent written and oral communication skills
• Computer literate in MS Word & Excel.
• Strong organisational and administrative skills.
• Team player with leadership skills.

Please forward your CVs to info@forteseducation.com

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