Dubai, United Arab Emirates

Posted 1 year ago

ACCUMED

We are the first, too the biggest organization in the Center East to give complete start to finish Income Cycle The board answers for the medical services area. Our vision is to be famous and regarded as the district's reference point in Income Cycle The executives for the medical services area.

Helpdesk Support Engineer – Job Vacancy – Dubai, United Arab Emirates

ACCUMED – Dubai, United Arab Emirates

Job Location:- Dubai, United Arab Emirates

Company:- ACCUMED
Education:- As Mentioned
Nationality:- Indian

Gender:- Male / Female
Number of Vacant Positions:- 2 Vacancies
Salary:- Negotiable

Job Type:- As mentioned
Experience:- 2 – 4 Years

About ACCUMED

We are the first, too the biggest organization in the Center East to give complete start to finish Income Cycle The board answers for the medical services area. Our vision is to be famous and regarded as the district’s reference point in Income Cycle The executives for the medical services area.

Our main goal is to give medical care Income Cycle The executives to committed medical care associations by laying out re-appropriated charging administrations as the arrangement of decision, working mutually with public and confidential areas, empowering and embracing inventive advances and development.

We execute ISO Worldwide Norms pointed toward building and creating productive and powerful strategic approaches, regarding all regulations, responsibilities and adding to Saudi Vision 2030 in medical care area by Working on the quality and effectiveness of wellbeing administrations.

About Accumed

Job – Helpdesk Support Engineer

Job Description:

Role Summary:

Help desk support will be the go-to person for providing technical assistance and support related to computer systems, hardware, and software. The role will be responsible for answering queries and addressing system and user issues in a timely and professional manner. The help desk team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role

Primary Responsibilities:

Monitor and respond quickly to incoming requests relate to IT issues.
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions

Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.).
Maintain user PCs, including upgrades and configuration as needed.

Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.

Job Qualifications:

· BS degree in Information Technology, Computer Science or relevant field

· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

· General awareness of computer systems, PC repair, and network management

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

· Hands-on experience with Windows/Linux/Mac OS environments

· Familiarity with remote desktop applications and help desk software (e.g. Any desk)

· Ability to deploy, configure, and support operating systems on desktop and mobile

· Understanding and appreciation for information security within systems and user devices.

· Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

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To apply for this job email your details to rcmcareers@accumed.ae

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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