Full-Time

Abu Dhabi, UAE
Posted 1 year ago

SAR 1000 - 25000 SAR / Month
Salary: SAR 1000 - 25000

TASNEE

Welcome to the National Industrialization Company (Tasnee). Laid out in 1985, as the primary Saudi confidential area's completely possessed joint stock modern organization, determined to propel the monetary expansion in Saudi Arabia.

Coordinator, IT Operations & Support Jobs in Abu Dhabi, UAE

TASNEE – Saudi Arabia

Job Location:- Abu Dhabi, UAE
Company:- TASNEE

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Information Technology

About TASNEE

Welcome to the National Industrialization Company (Tasnee). Laid out in 1985, as the primary Saudi confidential area’s completely possessed joint stock modern organization, determined to propel the monetary expansion in Saudi Arabia.

Today, as one of the biggest modern and petrochemical organizations in Saudi Arabia and quite possibly of the biggest financial backer in titanium esteem chain locally and universally, we are perceived for our wide experience, abilities, efficiencies, cutting edge advancements and creative arrangements that enhance our items and administrations around the world.

Accomplishment of our corporate Vision and Mission across these assorted organizations will require rehearses that integrate three center parts of maintainability; ecological, wellbeing, wellbeing and security, social obligation and corporate administration.

About TASNEE

Job Title – Coordinator, IT Operations & Support Jobs in Abu Dhabi, UAE

Responsibilities:

Answers calls within the SLA
Offers standardized solutions for client issues.
Escalates issues within the given time guidelines.

Answers and registers client questions in the Service Desk System
Analyzes and interprets client questions to determine the problem and solve it.
Follows procedures and policies when performing technical support

Provides good customer service to meet users’ expectations.
Cooperates internally to answer client questions and solve issues.
Offers fitting and creative solutions for client issues which meet all

previously fixed quality standards.
Answers client questions and gives information, advice, or instructions to clients.
Responsible for client satisfaction about all performed activities.

Provides support for printers and multi -Functional devices for the site
Coordinates with vendors to ensure the normal operations of the related
service contracts

Solves escalated issues from other team members.
Cooperates internally to solve issues.
Provides standard troubleshooting and maintenance of servers, user devices, systems and applications and communications links.

Provides standard technical support to client users in response to specific requests.
Troubleshoots standard hardware and/or software problems.
Provides feedback on commonly encountered problems, misunderstandings to enhance user documentation and/or training programs etc

Escalates more complex issues appropriately.
Works within the framework of established procedures and in close cooperation with internal and external support personnel.
Tracks and monitors issues and reports downtime accordingly.

Provides non-standard troubleshooting and maintenance of servers, user devices, systems and applications.
Provides non-standard support to personal computer and BC network users in response to specific requests.
Provides basic training on hardware and/or software use.

Applies understanding and knowledge of information systems to assist users with technical problems.
Provides direction, support and training to users.
Helps users solve problems using available hardware and software tools.

Assists in selection and evaluation of hardware and software.
Monitors infrastructures to identify and resolve operational problems as they occur.
Assists senior personnel or vendors in the design and/or implementation of complex new systems.

Ensure standards and processes are in line with the defined SLAs & KPIs with a target being to exceed expectations.
Smooth functioning of the platform / application and ensure its effectiveness and efficiency and for performing all operational processes and procedures.
Designs and maintains all operational processes according operation policies.

Manages all daily operational activity to maximize effectiveness and efficiency.
Ensures that all operational activities for areas of responsibility comply with all industry and government regulations.
Works with the business departments and other personnel to help keep businesses running smoothly.

Ensures that our main platform /application meet operational targets.
Monitors platform /application services, service levels, application performance and issues, system tuning and alerting emergency resources when a problem occurs.
Reports on the performance of platform / application.

Make decisions towards managing the response to an incident appropriately this includes decisions on prioritization, escalation, and technical response.
Provides guidance and training to junior team members and takes the lead in representing the team and interactions with other teams as necessary.
Performs appropriate tests and provide training to upgrade pro duct quality.

User provisioning – Creation and authorization of user profiles on platform/application.
Changes to user profiles and the procedure for deleting old user profiles
Administers and monitors daily, weekly, and monthly platform / application and determines availability of platform / application.

Prepares reports and ensure optimal performance and maintain records of service level agreements for customers.
Assists technical staff to check and ensures resolution of all issues to achieve all objectives.
Administers and provides upgrade to systems and escalate issues.

Evaluates all balancing functions as required by IT departments and other functional areas.

Educational requirements:

Bachelor’s degree or Diploma in IT related field.

Experience requirements:

4 years’ experience within the filed.

Desired Skills:

Telecommunications
Hardware Infrastructure.
Software Infrastructure.

Software Distribution.
IT Product and Vendor Evaluation.
IT Environment.

IT Standards, Procedures & Policies.
Computer Facilities Management.
IT Asset Management.

Active Directory.
Office 365.
Planning and organizing.

Time management. IT Governance.
Information Security Administration.
End user awareness.

IT Auditing and self-assessments.

Qualifications:

Ability to work in a team environment with members of varying skill levels.

Highly motivated.
Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for TASNEE?

If interested in this position, kindly click on the apply button and apply directly on the TASNEE company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit jobs.tasnee.com.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

See author's posts