AMERICAN HOSPITAL
A chief confidential medical services supplier in the Center East, American Hospital clinic, part of Mohamed and Obaid Al Mulla Gathering, was laid out in 1996 determined to offer elite clinical support to the local area.
Patient Relations Executive Job in Dubai, United Arab Emirates
AMERICAN HOSPITAL – Dubai, United Arab Emirates
- Job Location:- Dubai, United Arab Emirates
- Company:- AMERICAN HOSPITAL
- Education:- Relevant Degree Qualifications
- Nationality:- Any Nationality
- Gender:- Male / Female
- Number of Vacant Positions:- Not Mentioned
- Salary:- Negotiable
- Job Type:- Full-Time
- Job Categories:- Health care / Medicine
About AMERICAN HOSPITAL
A chief confidential medical services supplier in the Center East, American Hospital clinic, part of Mohamed and Obaid Al Mulla Gathering, was laid out in 1996 determined to offer elite clinical support to the local area. The 254-bed, intense consideration, general clinical/careful confidential emergency clinic has cutting edge offices and an accomplished group of medical care experts spent significant time in excess of 40 clinical and careful fortes guaranteeing exhaustive consideration. All doctors at American Hospital clinic are American Board Affirmed or identical guaranteeing that patients get a worldwide norm of care in the UAE.
American Hospital clinic is the main emergency clinic in the Center East to be granted the JCI while its research facility is the principal in the confidential area in the district to be certify by the School of American Pathologists. The medical clinic is likewise the debut individual from the renowned Mayo Care Organization. Further, American Hospital clinic’s malignant growth program was quick to offer exhaustive one-stop care in Dubai. The Existence Backing Preparing Center at American Medical clinic Dubai is the primary in a confidential clinic in the UAE to be an American Heart Affiliation (AHA) Worldwide Instructional hub.
To guarantee the best expectations of care, American Hospital clinic has executed the Help Greatness Program while its Clinical Instruction Division offers multidisciplinary schooling programs for clinical staff.
Moreover, the American Hospital clinic has been perceived as the main clinical office out of the USA to be granted the ultrasound practice license in the space of Midsection/General, Bosom – Demonstrative, and Bosom – Interventional from the Ultrasound Practice Authorization Committee of the American Establishment of Ultrasound in Medication (AIUM). The license comes to line up with American Clinic’s vision of making the locale better and more practical through quality consideration, development, and clinical greatness.
As of late, American Hospital clinic is the main clinical office in Dubai to offer the fourth era of da Vinci Xi careful framework to direct mechanical medical procedure administrations, setting the Emirate’s situation on a local scale as a center point for clinical the travel industry for patients looking for top notch proficient consideration. The primary office to execute mechanical medical procedure in Dubai, American Hospital clinic concretes its situation as a trailblazer of computerized change.
American Medical clinic likewise works seven committed centers – in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Slopes, and Nad Al Sheba – serving the local area by being nearer to them.
Job Title – Patient Relations Executive Jobs in Dubai, United Arab Emirates
Responsibilities:
- Demonstrates ability to prioritize tasks ensuring effective functioning of the area.
- Follows the chain of command in reporting incidents or concerns.
- Prioritizes workload and completes correspondence in a timely manner.
- Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
- Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
- Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
- Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
- Enters all registration data into Meditech accurately and obtain patient signature on verified printed registration form.
- Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process.
- Modifies patient information on Meditech upon their attendance or calling according to the established criteria.
- Ensures correct entry of financial details for patients in Meditech by obtaining the documents to support the payment mode.
- Ensures having updated patient’s details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 “General and Informed Consent”.
- Verifies patient insurance card against updated direct billing list.
- Ensures appropriate claim form placed in patient’s file.
- Ensures that all required documents are scanned in Meditech (ID, Referral Form, and Claim Form).
- Checks for outstanding amounts for patients before registration and follow up with Manager/designee.
- Informs walk in patients regarding waiting time.
- Schedules & books appointments as requested appropriately,
- Transfers and cancels appointments. (Informs patient in regards to the reference number).
- Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior of appointment time and to bring identification card, insurance card, vaccination record, medication used and any medical report if present. Or follows clinic specifics in regards to appointment instructions.
- Schedules & books (refill) appointments as requested appropriately.
- Enters / Verifies charges and orders efficiently into Meditech system.
- Liaises with Insurance Department.
- Ensures insurance & finance documentations are completed according to established criteria.
- Collects payment, issues receipts and completes designed cashier report by using Meditech or preparing manual report correctly.
- Liaises with the Finance Department.
- Follow up on cash outstanding & resolve late charges.
- Modifies from insurance to cash and vice versa as required.
- Handles insurance process (pre-approved treatment).
- Coordinates with Medical Imaging for booking appointments (urgent or routine).
- Directs patient to other department as required.
- Informs patient about billing details and explain about non covered charges.
- Actively participates in ensuring true, honest and accurate patient Customer Survey Feedback.
- Ensure that all stands layout filled and updated with new brochure.
- Handling patient complaints and address it to the concerned Clinic Manager/PRR Coordinator or Supervisor in a timely manner without delay.
- Assists in orientation of new staff member.
- Facilitates efficient receptionist function by consulting and communicating with all co-workers.
- Maintain complete knowledge at all time of all hospital feature/services/price/packages and hours of operations.
- Ensure that the place of work and surrounding area is kept clean & organized at all time.
- Demonstrates adequate Medical Terminology.
- Demonstrate computer literacy (in Meditech System) and efficiency.
- Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
- Promotes incident, customer complaint reporting to improve patient and family care.
Educational requirements:
- High School Graduate
Experience requirements:
- Excellent English and Arabic verbal/written communication skills.
- Basic computer literacy
- Exposure to / experience with customer service principles
- Exposure to / experience with CQI / JCI principles
- Previous cashier experience, preferable.
Desired Skills:
- Good communication skills.
- Problem – solving skills.
- Decision – making ability.
- Commercial awareness.
- Ability to motivate others.
- Team working skills.
- Good knowledge of building methods and regulations.
Qualifications:
- Ability to work in a team environment with members of varying skill levels.
- Highly motivated.
- Learns quickly.
Benefits:
- Will be negotiated
Incentives:
- Will be negotiated
How to Apply for AMERICAN HOSPITAL?
If interested in this position, kindly click on the apply button and apply directly on the AMERICAN HOSPITAL company Website
Click Here:- To find the latest Job Vacancies
To apply for this job email your details to Lrazo@ahdubai.com
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