AMERICAN HOSPITAL
A chief confidential medical services supplier in the Center East, American Hospital clinic, part of Mohamed and Obaid Al Mulla Gathering, was laid out in 1996 determined to offer elite clinical support to the local area.
Patient Relations Supervisor Job in Dubai, United Arab Emirates
AMERICAN HOSPITAL – Dubai, United Arab Emirates
- Job Location:- Dubai, United Arab Emirates
- Company:- AMERICAN HOSPITAL
- Education:- Relevant Degree Qualifications
- Nationality:- Any Nationality
- Gender:- Male / Female
- Number of Vacant Positions:- Not Mentioned
- Salary:- Negotiable
- Job Type:- Full-Time
- Job Categories:- Health care / Medicine / Administration
About AMERICAN HOSPITAL
A chief confidential medical services supplier in the Center East, American Hospital clinic, part of Mohamed and Obaid Al Mulla Gathering, was laid out in 1996 determined to offer elite clinical support to the local area. The 254-bed, intense consideration, general clinical/careful confidential emergency clinic has cutting edge offices and an accomplished group of medical care experts spent significant time in excess of 40 clinical and careful fortes guaranteeing exhaustive consideration. All doctors at American Hospital clinic are American Board Affirmed or identical guaranteeing that patients get a worldwide norm of care in the UAE.
American Hospital clinic is the main emergency clinic in the Center East to be granted the JCI while its research facility is the principal in the confidential area in the district to be certify by the School of American Pathologists. The medical clinic is likewise the debut individual from the renowned Mayo Care Organization. Further, American Hospital clinic’s malignant growth program was quick to offer exhaustive one-stop care in Dubai. The Existence Backing Preparing Center at American Medical clinic Dubai is the primary in a confidential clinic in the UAE to be an American Heart Affiliation (AHA) Worldwide Instructional hub.
To guarantee the best expectations of care, American Hospital clinic has executed the Help Greatness Program while its Clinical Instruction Division offers multidisciplinary schooling programs for clinical staff.
Moreover, the American Hospital clinic has been perceived as the main clinical office out of the USA to be granted the ultrasound practice license in the space of Midsection/General, Bosom – Demonstrative, and Bosom – Interventional from the Ultrasound Practice Authorization Committee of the American Establishment of Ultrasound in Medication (AIUM). The license comes to line up with American Clinic’s vision of making the locale better and more practical through quality consideration, development, and clinical greatness.
As of late, American Hospital clinic is the main clinical office in Dubai to offer the fourth era of da Vinci Xi careful framework to direct mechanical medical procedure administrations, setting the Emirate’s situation on a local scale as a center point for clinical the travel industry for patients looking for top notch proficient consideration. The primary office to execute mechanical medical procedure in Dubai, American Hospital clinic concretes its situation as a trailblazer of computerized change.
American Medical clinic likewise works seven committed centers – in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Slopes, and Nad Al Sheba – serving the local area by being nearer to them.
Job Title – Patient Relations Supervisor Jobs in Dubai, United Arab Emirates
Responsibilities:
- Ensure attendance by all PRR staff, Information Desk Switchboard and Porters at Hospital and Clinic based in-services or other educational events as required.
- Actively participates in Hospital / Department wide performance improvement activities.
- Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
- Develops and evaluates Policy & Procedures in collaboration with Director of Clinic Operations & AHD PI Director, as required.
- Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care.
- Review all/any incidents, occurrences, near misses and complaints within the department and report findings as per the Hospital Policy.
- Provides continuous, direct supervision of PRR staff in all clinic areas. Maintains a consistent supervisory presence in the clinics in collaboration with the Clinic Manager.
- Provides the Clinic Manager feedback regarding PR Staff performance.
- Liaises with Clinic Manager in addressing and “troubleshooting” clinic operational problems as they present themselves on day-to-day basis.
- Provides direct supervision to the PRR staff. Organizes and communicates their assignments and responsibilities in collaboration with Clinic Manager.
- Ensures 100% attendance for staff at mandatory in-service.
- Ensures 100% completion of departmental and unit specific competencies and continues education program.
- Ensures 100% of new staff completes a planned, documented departmental orientation.
- Adheres to hospital charging and accounting policies and procedures.
- Ensures ongoing individual performance appraisals are objectively completed for staff members against set criteria. Assists with action plans arising from these appraisals as necessary. Provides clear feedback to team members in a manner that is conductive to maintaining and improving performance. Counsels and/or disciplines staff when appropriate.
- Promotes the effective orientation, precepting and support new staff. Provides a welcoming work environment for new staff and ensures appropriate preceptors are made available to assist with orientation. Monitors and tracks individual progress.
- Supports the recruitment of staff and encourages and promotes the retention of all staff.
- Establishes and maintain effective administrative process in unit. Prepares quarterly reports and maintains records of activity and outcomes. Conduct clinic meetings and maintains minutes.
- Organizes Meditech training with new PR staff. Schedules new staff for training, assigns trainer, monitors progress, and addresses any training deficiencies.
- Organizes and conducts education to PRR, whenever needs arises.
- Liaise with IT department in addressing and “troubleshooting” Meditech operational issues as they present.
- Monitors cash outstanding/No show/Employer details report on a daily basis. Investigates all accounts of patient walkouts, and late charges entries.
- Provides cashier training to reduce cash outstanding episodes.
- Works collaboratively and effectively with the finance department and other hospital staff to reduce cash outstanding.
- Liaises with Insurance Department to resolve registration errors.
- Arranges the monthly schedule of the reception, switchboard, porters and PRR Staff of clinics without Clinic Managers.
- Organizes the master schedule of all PRR staff to ensure adequate coverage of the clinics.
- Reassigns PR staff to cover clinic areas in times of illness or vacations in collaborations with Clinic Managers under the supervision of the Director of Clinic Operations.
- Maintains full knowledge of hospital services.
- Demonstrates adequate Medical Terminology.
- Demonstrate computer literacy (in Meditech System) and efficiency.
- Demonstrate computer literacy (excel, PowerPoint …) and efficiency.
- Participates in the interview of the new PRR staff and provides the feedback to the Clinic Manager.
- Ensures that all patient Relation Staff are proficient in “Down Time Procedure”.
- Performs all duties and tasks as per the hospital Code of Conduct and in line with the hospital Vision and Mission.
- Remains professional at all times and does not involved in any out of committee/departments discussion regarding policies, data and information obtained within the department and as part of assigned duties.
- Accepts additional duties, within the scope of practice in periods of higher workload, and need s and as assigned by PRR Coordinator/ or Director of Clinic Operations.
- Maintain regular working hours as per the employee contract.
- Upheld the hospital values as per the C-I Care Program.
- Promotes and participates in departmental team work.
- Promotes a “blame free” culture of transparency with a friendly and open working environment for all employees
Educational requirements:
- High School National Diploma
- College degree is preferred but not required
Experience requirements:
- Excellent English and Arabic verbal/written communication skills.
- Basic computer literacy
- Exposure to / experience with customer service principles
- Exposure to / experience with CQI/JCI principles
Desired Skills:
- Good communication skills.
- Problem – solving skills.
- Decision – making ability.
- Commercial awareness.
- Ability to motivate others.
- Team working skills.
- Good knowledge of building methods and regulations.
Qualifications:
- Ability to work in a team environment with members of varying skill levels.
- Highly motivated.
- Learns quickly.
Benefits:
- Will be negotiated
Incentives:
- Will be negotiated
How to Apply for AMERICAN HOSPITAL?
If interested in this position, kindly click on the apply button and apply directly on the AMERICAN HOSPITAL company Website
Click Here:- To find the latest Job Vacancies
To apply for this job email your details to Lrazo@ahdubai.com
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