Full-Time

Doha, Qatar
Posted 5 months ago

QAR 1000 - 25000 QAR / Month
Salary: QAR 1000 - 25000

A various honor winning carrier, Qatar Airways routes was as of late reported as the 'Aircraft of the Year' at the 2022 World Carrier Grants, oversaw by the global air transport rating association, Skytrax.

Product Owner Manager (Travel Services) Jobs in Doha, Qatar

QATAR AIRWAYS – Doha, Qatar

Job Location:- Doha, Qatar
Company:- QATAR AIRWAYS

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Aviation / Airlines / Transportation

About QATAR AIRWAYS

A various honor winning carrier, Qatar Airways routes was as of late reported as the ‘Aircraft of the Year’ at the 2022 World Carrier Grants, oversaw by the global air transport rating association, Skytrax. The aircraft keeps on being inseparable from greatness having won the fundamental award for a phenomenal seventh time (2011, 2012, 2015, 2017, 2019, 2021 and 2022), while likewise being named ‘World’s Best Business Class’, ‘World’s Best Business Class Parlor Feasting’ and ‘Best Carrier in the Center East’.

Qatar Airways routes as of now travels to in excess of 150 objections around the world, associating through its Doha center, Hamad Global Air terminal, as of now named the ‘Best Air terminal On the planet” by Skytrax World Air terminal Honors 2022.

Job Title – Product Owner Manager (Travel Services) Jobs in Doha, Qatar

Responsibilities:

Develop and maintain digital traveler service definitions, scope and end to end processes for new and existing travel services.
Partner with cross-departmental leads along customer journey pre- and post-flight to explore areas where technology and data could be used or connected to digital commerce to drive customer experience and operational efficiency

Prepare business cases and impact analysis of new digital travel services such as destination information or airport navigation, considering all stakeholders and various scenarios
Monitor services usage and performance across digital touchpoints, use data to optimize processes and maximize value by mapping digital experiences along customer journey pre- and post-flight and developing metrics to identify quality issue and inefficiencies
Benchmark digital services offering against key travel service competitors identify strengths, gaps and opportunities

Understand airline reservations, operations and loyalty technology stack in order to find ways to define travel services that travelers need
Test various implementations and flows of services such as natural language processing powered search and chatbot solutions to maximize revenue and customer value
Analyze usage of travel services such as destination content at different steps of the customer journey to understand and improve value and benefits

Assess services updates and feature releases to determine impact on services that are already offered to travelers, and work with product teams to implement product changes when required and enhancements where possible
Lead the functional evaluation and negotiation with potential new vendors to help procure industry leading services that help to achieve traveler experience vision within budgeted rates
Optimize return on investment on travel services by regularly reviewing service usage and proposing adjustments to contracted terms

Conduct customer feedback and NPS surveys to understand customer sentiment and define future state expectations

Educational requirements:

Bachelor’s Degree is essential

In depth understanding of airline reservations & operations systems
Good understanding of digital services, experience working with open APIs to build products
Ability to drive and motivate peers across different departments to realize digital vision