Reservation Agent – Job Vacancy

• Experience:- 5+ Years
• Job Location:- Dubai, UAE
• Education:- Relevant Degree / Diploma Qualifications
• Nationality:- Any Nationality
• Gender:- Not Mentioned
• Number of Vacant Positions:- Not Mentioned
• Salary:- AED – Negotiable – Monthly
• Job Type:- Permanent
• Job Category:- Administration / Sales and Marketing / Hotel, Travel & Leisure

About Al Ain Palace Hotel

Al Ain Palace Hotel is a 4-star hotel that truly blends heritage with contemporary experience. Our comfortable rooms with modern amenities will provide you with a truly enjoyable stay in the Abu Dhabi city centre. Some of the world-class facilities that the hotel offers include: outdoor & indoor pool, spa, well-equipped gym, squash court. Al Ain Palace Hotel hosts exquisite dining establishments of 8 restaurants offering a varied culinary selection of international food and drinks.

Reservation Agent – Job Responsibilities

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter rooming lists while ensuring accuracy, as required
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Reservation Agent – Job Requirements

• Previous experience as Reservation Agent in a hotel is a must
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Perfect communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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