Call Centre Agent (Inbound) Job in Dubai, United Arab Emirates

Farnek – United Arab Emirates

Job Location:-Dubai, United Arab Emirates
Company:- Farnek

Education:- Relevant HSE Qualifications
Nationality:- Any Nationals
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:-Telecommunication

About Farnek

Farnek is the main supplier of economical and innovation-driven Absolute Offices The board in the Unified Middle Easterner Emirates. Laid out in the UAE in 1980, Farnek Administrations LLC is a Swiss-possessed free complete office the board organization. With a talented labor force of north of 9,000 workers, Farnek conveys proficient Offices The executive’s administrations across a few areas including; Flight, Friendliness, Banking, Retail, Shopping centers, Telecom, Private, Business, Foundation, Government, Instruction, Recreation, and Diversion.
Greatness
Partner fulfillment is our definitive objective
Uprightness
We complete our business with trustworthiness and consistency
Development
Our methodology in making maintainable incentives for our partners
Regard
We treat all individuals and the planet with deference and respect. We put forth a valiant effort to preserve assets on an individual and expert level
Cooperation
We are one group with one reason
Learning
We learn constantly

Farneck Call Centre Agent (Inbound)

Job Title – Call Centre Agent (Inbound) Jobs in Dubai, United Arab Emirates

Responsibilities:

Provide the highest standards of customer service through the provision of telephone services to existing and potential customers
Accountabilities
Provide a friendly and professional point of contact for customers for any queries or concerns.

Handle incoming calls and manage outgoing calls as required.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin, etc.

Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
Respond to queries, amend data, and re-issue tasks as required.
Maintains customer records by updating account information.

Educational requirements:

Relevant HSE Qualifications

Experience requirements:

Experience in Working closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.

Experience in Carrying out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized, and categorized in line with contractual KPIs and SLAs.

Desired Skills:

Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshooting.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

Qualifications:

Follow communication “scripts” when handling different topics.
Function as an intermediary between the client, the Operations team, and the end user

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for Farnek?

If interested in this position, kindly Email your CV directly to the Farnek official Email – recruitment@farnek.com

Click Here:- To find the latest Job Vacancies

To apply for this job email your details to recruitment@farnek.com

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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