Reservation Agent handles all reservation requests via all forms of official communication such as faxes, telephone, emails, letters, etc. to book rooms and services.  In addition, she/he will also assist with the smooth operation of the front office department and the hotel as a whole.

What is in it for you:

• Employee Recognition programs
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• Knows the selling status, rates, and benefits of all packages plans.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front  desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations  and no shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities based on reservations.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.

Your experience and skills include;

• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Minimum of one year working experience in the hospitality industry
• Knowledge of Opera