Full-Time

Dubai, United Arab Emirates
Posted 1 year ago

AED 1000 - 25000 AED / Month
Salary: AED 1000 - 25000

Aramex

Aramex is the main worldwide coordinated factors supplier. We endeavor to interface the world, overcoming any barrier among East and West, and empowering development and abundance for organizations and our accomplices.

Senior Air Freight Specialist Jobs in Dubai, United Arab Emirates

Aramex – Dubai, United Arab Emirates

Job Location:- Dubai, United Arab Emirates
Company:- Aramex

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Logistics

About Aramex

Our devotion to advancement drives our unparalleled arrangement of coordinated factors and transportation administrations going from homegrown and global expedited shipment, web based business delivery and satisfaction arrangements, street, air and ocean cargo, to production network the board, shopper retail benefits, specialized help and that’s just the beginning.

With a worldwide operations organization of north of 17,000 workers, across in excess of 600 workplaces, in more than 65 nations, Aramex associates the world securely and dependably through various areas including Online business, SMEs, Medical services and Oil and Gas, considering practical development in worldwide exchange stream.

We invest heavily in being the main in the locale to foster a supportability report that features generally our green accomplishments, for example, lessening Fossil fuel byproducts by 20% beginning around 2020 and diminishing fuel by 46% per shipment. Contrasted with 2012, Aramex has likewise decreased its utilization of power by 55% per shipment and expanded reusing by 17%. This has been finished with significant interests in environmentally friendly power, electric vehicles and energy mindfulness.

About Aramex

Job Title – Senior Air Freight Specialist Jobs in Abu Dhabi, United Arab Emirates

Responsibilities:

Act as the main focal point for escalations. Ensure a solution is provided to each customer. You need to ensure the escalation are not channeled above you hence strong relationships with customers, excellent communication, leadership skills, are key.
Manage a team of Freight Customer Service Specialists.

Develops relationships with allocated customers
Ensure the team follows customer service processes as per Operating Model
Excellent billing/finance understanding of the freight billing cycle and its requirements

Manage end to end shipment life cycle liaising with all internal and external stakeholders
Responsible for all KPIs and SLAs agreed with allocated customers
Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures

Takes and registers all customer complaints
Coordinate with team members to ensure processes followed are in line with contract
Drives solution of customer complaints by solving it directly or assigning tasks to other internal and external stakeholders

Acts as first contact point for customer escalations
Ensure seamless transaction liaising with Pricing and Billing teams.
Ensure the team follows regulatory and quality compliance as per Group polices and applicable local regulatory laws

Manage Team roster and shifts as per the shipment volume

Educational requirements:

Excellent product knowledge (ocean and air freight)

Working knowledge of transportation management systems (TMS)
Commercial acumen to drive sales
Ability to handle challenging situation in a composed manner

High self-motivation and ability to work independently and in a structured way
International exposure and cultural sensitivity
Excellent English Verbal & Written skills

Experience requirements:

6 years’ experience in Freight Forwarding – mandatory experience
4 years’ experience of Customer Service preferably handling key business clients

Desired Skills:

Good communication skills.
Problem – solving skills.

Decision – making ability.
Commercial awareness.
Ability to motivate others.

Team working skills.
Good knowledge of building methods and regulations.

Qualifications:

Ability to work in a team environment with members of varying skill levels.
Highly motivated.
Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for Aramex?

If interested in this position, kindly click on the apply button and apply directly on the Aramex company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit careers.aramex.com.

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