Design Lead, Customer Experience

WhatsApp Group


NEOM was picked as the task's true name with the backing of the Establishing Board; it is a genuine portrayal of NEOM's objective and the truth that will be accomplished - Allah willing - to assist with making a brilliant future for people in the future.

Design Lead, Customer Experience Job  in NEOM City, Saudi Arabia

NEOM  – NEOM City, Saudi Arabia

  • Job Location:-NEOM City, Saudi Arabia
  • Company:- NEOM 
  • Education: –Bachelor’s or master’s degree in a relevant field.
  • Gender:- Male / Female      Saudi national a plus
  • Number of Vacant Positions:- Not Mentioned
  • Salary:- Negotiable
  • Job Type:- Full-Time
  • Job ID:- 10275
  • Job Categories:-

About NEOM 

This is the means by which NEOM was made and how its maker, His Imperial Height, Crown Ruler Mohammed container Salman, imagined it when he laid out its establishments to be the future, a power of progression and change, even before it was even sent off. Along these lines, it was imagined that “what’s to come” would be laced with NEOM’s crucial personality, name, values, and vision. Therefore, NEOM is… For the future and for what’s to come.

His Imperial Height Ruler Mohammed receptacle Salman, the Crown Sovereign and Executive of the NEOM Directorate examined and considered by individuals from the undertaking’s Establishing Board as well as experts and experts nearby an OK name for such a venture with an overall viewpoint. The quest for a name to impart the personality and imagery of this fantastic project was one of the planned things when the Board held its underlying gatherings to examine associated issues; HRH saw that the term communicates the social and civilizational character of the venture’s comprehensiveness. There were various discussions with respect to the name’s significance and the way that it should catch the venture’s overall personality, the human angle, and phenomenal aspiration.

Preceding arranging and testing the arrangements of names proposed by the counseling group, the genuine name assignment venture began with the meaning of standards, characteristics, and conditions, all of which bear an unmistakable and strong vision for choice. As per the measures and guidelines, the rundown of 2,000 names was additionally sliced to 150 names, then, at that point, to five names. In any case, not a single one of them was picked or acknowledged.

Consequently, NEOM was picked as the task’s true name with the backing of the Establishing Board; it is a genuine portrayal of NEOM’s objective and the truth that will be accomplished – Allah willing – to assist with making a brilliant future for people in the future. From there on out, the NEOM lights have crested through the sky, declaring a splendid sunrise, a confident future, and a prosperous living in a land made by the person to serve all humankind.

neom2 Design Lead, Customer Experience


Job Title -Design Lead, Customer Experience Jobs in NEOM City, Saudi Arabia

Responsibilities :

          • Design Strategy:
            • Develop and execute a comprehensive design strategy that aligns with ENOWA’s customer experience vision and overall sustainability objectives.
            • Collaborate with cross-functional teams, including Product Owners and Project Managers, to ensure the seamless integration of design principles into all CX projects.
            • Help integrate design methodologies across the organization, by hosting workshops, inspirational sessions and informative meetings.
            • Stay abreast of industry trends, design methodologies, and technological advancements to drive innovation and creativity within the design team.
            • Lead and mentor the design team, fostering a collaborative and innovative environment that empowers team members to reach their full potential.
            • Work closely with stakeholders and cross-functional teams to facilitate effective communication and alignment on design objectives.

            User-Centric Design:

            • Advocate for user-centric design principles, ensuring that all products and platforms are designed with a focus on enhancing the user experience.
            • Lead the design team in conducting user research, persona development, journey mapping, and usability testing to inform design decisions.

            Design Quality Assurance:

            • Ensure the delivery of high-quality design outputs, conducting regular reviews and providing constructive feedback to the design team.
            • Oversee the creation of intuitive and visually appealing user interfaces (UI) that promote engagement and align with ENOWA’s branding and messaging.
            • Collaborate with UX designers to create wireframes, prototypes, and mockups that effectively communicate design concepts and ideas.

            CX Strategy and Innovation:

            • Stay abreast of industry trends and best practices in customer experience, design methodologies, and sustainable living initiatives.
            • Contribute to trend research and analysis, providing insights to inform CX strategy and future project planning.
            • Champion innovation and continuous improvement, exploring new ways to enhance customer satisfaction and engagement.

Educational requirements:

  • Bachelor’s or master’s degree in a relevant field.

Experience requirements:

  • 10+ years of experience
  • Proven experience as a Design Lead or a similar leadership role, with a track record of successfully delivering customer-centric design projects.
  • Strong understanding of user experience (UX) principles, user interface (UI) design, and design thinking methodologies.

Desired Skills:

  • Familiarity with sustainable design practices and their application in the energy and water industry context.
  • Excellent communication and interpersonal skills, with the ability to effectively present design concepts to diverse audiences.
  • Passionate about sustainable living and driving positive impact through design.


  • Pragmatic goal-orientated attitude
  • Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar applications.



Will be negotiated



Will be negotiated


How to Apply for NEOM?

If interested in this position, kindly click on the apply button and apply directly on the NEOM Company Website


Click Here:- To find the latest Job Vacancies

To apply for this job please visit

Hello Jobseeker!!!

Receive Daily Gulf Job Updates for FREE!!

UAE | Qatar | Saudi Arabia