Service Quality Analyst

Full-Time
WhatsApp Group

ADCB Bank

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Job Vacancy-Service Quality Analyst (UAEN Candidates only)– Dubai, United Arab Emirates

Service Quality Analyst (UAEN Candidates only)– Dubai, United Arab Emirates

  • Experience: –Fresh Graduates, Internship completed, or 1 year of experience
  • Job Location: –United Arab Emirates
  • Company: –ADCB Bank
  • Educational Qualification: –Bachelor’s Degree in Business Management, Quality Management, Banking or Economics
  • Nationality:(UAEN Candidates only)
  • Gender: – Male/Female
  • Number of Vacant Positions: -Not Mentioned
  • Salary: – negotiable
  • Job Type: – Permanent
  • Job Category: – Management

 

About ADCB Bank

At ADCB, our goal is to turn into the most important bank in the UAE. Since its development in 1985, the bank has developed and its presence in the UAE has gone from one solidarity to another. ADCB’s desires permit us to offer numerous open doors across the association for anyone with any interest in chasing after a satisfying vocation that empowers you to work with partners and clients from across the world. These jobs length all significant regions inside ADCB, from retail, business, and venture banking to help works like money, HR, innovation and showcasing.
ADCB Islamic Banking is the brand under which we offer retail and corporate Shari’ah-consistent monetary answers for our Purchaser, Discount, and Depository clients.

ADCB is directed by the National Bank of the UAE, and its Islamic Financial exercises are managed by a free Inward Shari’ah Oversight Board of trustees (ISSC). The ISSC is the last authority inside ADCB with respect to all Shari’ah-related matters. It works as per the goals, norms and rules gave by the Higher Shari’ah Authority of the National Bank of the UAE (HSA). HSA keeps the Shari’ah Guidelines gave by the Bookkeeping and Evaluating Association for Islamic Monetary Foundations and Islamic Monetary Administrations Board.

ISSC capabilities in accordance with the Shari’ah administration system gave inside the terms of reference (Pinnacle) of the ISSC that are supported by the individuals from the ISSC. The Peak sets out the methods for the working of the ISSC like holding of gatherings, giving of professions/Fatwa majority and Shari’ah audit.

ADCB Islamic Banking’s Shari’ah administration is executed and managed by the inward Shari’ah Counsel. Fatwa (declarations and endorsements) are given by the ISSC to affirm consistence with standards of Shari’ah for all items and administrations as well concerning customized organized bargains. The ISSC’s survey covers the item structure, the fundamental Shari’ah contract, lawful documentation, functional cycle stream and all related item writing. Fatwa gave by the ISSC are distributed on the Bank’s site and are accessible at all branches.

ADCB Islamic Banking keeps a different arrangement of monetary records to guarantee that the records for the Islamic business are totally isolated from ADCB’s regular assets. The Bank’s united records incorporate the consequences of ADCB Islamic Banking and are independently revealed in the notes of the monetary records.

Adcb Service Quality Analyst

Service Quality Analyst (UAEN Candidates only)– Dubai, United Arab Emirates

Job Description

  • JOB PURPOSETo support the business in understanding/adhering to quality standards; implementing remedial and preventative actions on client complaints and internal service failures and monitoring/measuring service to support the business in achieving its service ambitionACCOUNTABILITIES1.Service Quality and Standards

    Undertake service quality activities as directed by the WBG leadership team to support the business in achieving the service ambition in line with the banks strategy

    Communicate service quality changes to ensure common understanding and awareness of the banks service strategy

    Liaise with the group strategy and change team to maintain the integrity of ADCB service standards to ensure standards communicated to WBG employees are up to date and accurate

    2.Reporting

    Monitor and maintain the WBG service data for all service performance metrics to ensure transparency and data integrity

    3.Service Recovery and Support

    Liaise with respective departments to implement remedial and preventative actions on client complaints and internal service failures to ensure satisfactory resolution, avoid future reoccurrences and delivery optimum client service

    4.Policies, Processes, Systems and Procedures

    Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

    5.Self-Management

    Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

    6.Customer Service

    Demonstrate the ADCB Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

    Service Quality Analyst (UAEN Candidates only)– Dubai, United Arab Emirates

Desired Candidate Profile

Employment Type

    Full Time

Skills

 

Minimum Qualifications

Bachelor’s Degree in Business Management, Quality Management, Banking or Economics

Professional experience

Fresh Graduates

Internship completed or 1 year of experience

Knowledge and Skills

Microsoft Office (Advanced Word; Excel and PowerPoint)

 

Ability to work with analytics, data interpretation

Ability to present data and utilize

Ability to present to wide and diverse audience

 

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