Support Analyst – Job Vacancy

• Experience:- 5+ Years
• Job Location:- Doha, Qatar
• Education:- Relevant Degree
• Nationality:- Any Nationality
• Gender:- Not Mentioned
• Number of Vacant Positions:- Not Mentioned
• Salary:- QAR – Negotiable – Monthly
• Job Type:- Permanent
• Job Category:-  IT Services

About Anoud Technologies

Anoud Tech was set up by QIC, a main worldwide safety net provider, in close coordinated effort with Swiss Re, with the intend to convey the Anoud+ answer for insurance agencies across the globe.

Support Analyst – Job Responsibilities

• Ensure internet performance is acting well.
• Install, modify, and repair computer hardware and software.
• Healthy check of printer devices, attendance machine, IP CAM and any related network devices.
• Resolve technical problems with LAN and WAN with ISP.
• Install & fix issues related to computer peripherals for users.
• Resolve issues related to computer systems, software and hardware.
• Respond to queries on site or remotely.
• Respond to ticketing system within the defined SLA.
• Resolve problems by running diagnostic programs.
• Identify and escalate situations requiring urgent attention.

Support Analyst – Job Requirements

• 5 Years of Experience in Oracle SQL/PLSQL.
• Providing L1 Support to the Clients. Insurance domain knowledge is a must.

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