Full-Time

Abu Dhabi, AE
Posted 2 years ago

Negotiable / Month
Salary: Negotiable

ADIB Priority Banking

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Job Vacancy-Customer Relationship Officer-Abu Dhabi, AE

Customer Relationship Officer – Abu Dhabi, AE

Experience: –Minimum 2 years experience as Customer Relations or similar roles in a banking environment

Job Location: – Abu Dhabi, AE
Company: –ADIB Priority Banking
Education: –BA or BS Degree with Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensuring proper completion of forms and observing KYC policies and CB instructions.

Nationality: – Any Nationality
Gender: – Any
Number of Vacant Positions: – 1 vacancy

Salary: – negotiable
Job Type: – Permanent
Job Identification: -1028

About ADIB Priority Banking

At ADIB we accept that recognized clients merit recognized assistance. ADIB Need Banking is a better approach to banking planned solely to remunerate you. With unrivaled help, selective honors, and modern environmental elements, ADIB Need Banking offers enough sort of banking.
ADIB Gold
ADIB Gold Banking is our elite financial recommendation, where we offer master monetary guidance alongside a large group of way-of-life benefits.
ADIB Gold Records
Whether you’re hoping to deal with your everyday financial requirements or to make an oddball venture, ADIB Gold offers a large number of records so we can assist you with making the most out of your cash.
Reserve funds and Ventures
We offer a scope of saving and venture records to help your business development
Business Bank account
The ADIB Business Bank account allows you securely to get to your investment funds as needs be, alongside anticipated quarterly benefits.
Business Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you an expansive assortment of tweaked items and administrations to assist you with accomplishing the maximum capacity of your business.
Relationship Based Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you a wide assortment of modified, items and administrations to assist you with accomplishing the maximum capacity of your business.

Adib Customer Relationship Officer

Customer Relationship Officer – Abu Dhabi, AE

Job Description

RESPONSIBILITIES:

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Results Required

1. 1. Achieving Monthly Budget – Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.

1. 1. Continuous Improvement – Assist CRM to Recommend work flow changes leading to process improvements to the branch manager at least once a year
  2. Internal Audit & ICD Comments – Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
  3. Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day to day operations.

The competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are:

(1 – least desirable, 5 – max desirable)

TECHNICAL COMPETENCIES

Level

Communication

Adaptability

Technical Knowledge

Managing Continuous Improvement

Influencing

Information Gathering

Problem Solving

Initiative & Change

Planning & Implementation

People Development

BEHAVIOURAL COMPETENCIES

Customer Focus

Drive for Excellence

Ethics & Values

Integrity & Trust

Inspiring / Charismatic

Ownership

Action Orientated

Decision Quality

Teamwork

Balanced

Business Acumen

Strategic Ability

Customer Relationship Officer – Abu Dhabi, AE

Desired Candidate Profile

Employment Type

Full Time

Specialist Skills / Technical Knowledge Required for this role:

Broad knowledge of ADIB’s Retail Banking financial products & services

Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
Good Knowledge of UAE banking practices , regulations & risks
Thorough Knowledge of all the Regulations issued by Central Bank of UAE

General awareness of competitors in the local market
Fair knowledge of service standards
Training skills

Sales skills
Management Information skills
Computer skills

Previous experience:

Minimum 2 years’ experience as a Customer Relations or similar roles in a banking environment

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Mohamed Firnas

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