Full-Time

Doha, Qatar
Posted 1 year ago

QAR 1000 - 25000 QAR / Month
Salary: QAR 1000 - 25000

QATAR AIRWAYS

A various honor winning carrier, Qatar Airways routes was as of late reported as the 'Aircraft of the Year' at the 2022 World Carrier Grants, oversaw by the global air transport rating association, Skytrax.

Lead Customer Success Officer Jobs in Doha, Qatar

QATAR AIRWAYS – Doha, Qatar

Job Location:- Doha, Qatar
Company:- QATAR AIRWAYS

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Aviation / Airlines

About QATAR AIRWAYS

A various honor winning carrier, Qatar Airways routes was as of late reported as the ‘Aircraft of the Year’ at the 2022 World Carrier Grants, oversaw by the global air transport rating association, Skytrax. The aircraft keeps on being inseparable from greatness having won the fundamental award for a phenomenal seventh time (2011, 2012, 2015, 2017, 2019, 2021 and 2022), while likewise being named ‘World’s Best Business Class’, ‘World’s Best Business Class Parlor Feasting’ and ‘Best Carrier in the Center East’.

Qatar Airways routes as of now travels to in excess of 150 objections around the world, associating through its Doha center, Hamad Global Air terminal, as of now named the ‘Best Air terminal On the planet” by Skytrax World Air terminal Honors 2022.

Job Title – Lead Customer Success Officer Jobs in Doha, Qatar

Responsibilities:

Developing detailed business acumen of the internal client being serviced along with operational knowledge and understanding to be able to support them better.
Developing a quick understanding of the client’s requirements and the agility to act on them in a valuable, yet practical and realistic approach.

Developing superb understanding of the internal customer process and policies, and customer feedback, sentiments, needs, wants, and preferences to act on them fast and comprehensively.
Planning, organizing, conducting, analyzing and presenting feedback loop initiatives and projects using the correct methodologies as agreed with the clients.
Building the customer journey mapping of Qatar Airways per touchpoint or per customer type as may be required.

Leading the customer experience working group aimed at establishing coordination with CX units in the company to ensure alignment of initiatives and regular improvements of the touchpoint experience.
Developing and delivering as requested, or initiating the development of, KPI measurement, dashboard, and regular reports with observations, analysis, key findings and recommendations that will help the department in understanding its business and operationalizing feedback loops for customer experience improvements
Working with IT, the team and the clients to improve research data quality, data collection mechanisms, and data usage (collection, preparation, processing, and analysis) efficiency.

Performing other department duties related to the position as directed by the management.
Maintaining proper documentation of processes and deliverables to ensure transparency and organization in the team.
Supporting knowledge and best practices sharing of topics, development of areas, techniques and technology to ensure business continuity in the team.

Educational requirements:

Grade 7 : Bachelor’s Degree or Equivalent
Bachelor’s Degree or higher in Social Sciences, Marketing Research, Marketing, Psychology, Sociology, Business Management, or equivalent.

In depth understanding of current market conditions including competition landscape.
Experience working in more than 1 geographical region.
Exposure to a multi-cultural work environment.

Prior airline / consultancy experience.
Expertise in project and process management.
Expertise in customer service / customer success / customer experience or engagement.

Expertise in research methodologies, consumer behavior, and market research activities.
Expertise in reports and analysis of complex customer and/or commercial data.
Expert skills with Microsoft Excel.

Specialist skills in account/portfolio/client management.
Skills in survey platforms and tools.
Skills in data extraction, transformation and visual analytics.

Skills in different analytical and visualization systems and tools such as SAS, SPSS, SQL, Power BI, Tableau, SAP BOBJ, etc.
Understanding of the works of pollsters, data scientists, statisticians and other marketing professionals
Command of English language.

Experience requirements:

Minimum 4 years of job-related experience

Desired Skills:

Good communication skills.

Problem – solving skills.
Decision – making ability.
Commercial awareness.

Ability to motivate others.
Team working skills.
Good knowledge of building methods and regulations.

Qualifications:

Ability to work in a team environment with members of varying skill levels.
Highly motivated.

Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for QATAR AIRWAYS?

If interested in this position, kindly click on the apply button and apply directly on the QATAR AIRWAYS company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit careers.qatarairways.com.

About The Author

Mohamed Firnas

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