Senior Relationship Officer, Credit Cards

Job Purpose:

To contribute towards promoting the Bank in the region and strive towards achieving and exceeding assigned targets whilst building the customer portfolio. The incumbent must be able to identify potential customers, provide sound financial advice, develop professional working relationships and obtain valuable feedback from the market.

Principal Accountabilities:

Achieve the monthly sales target set by the Bank on Credit Cards.

Effectively track monthly achievements to work towards meeting or exceeding individual targets.

Develop networks and maintain professional working relationships to meet current and future financial requirements of customers.

Arrange appointments with potential and existing customers for maintaining an effective work planner.

Ensure appointments are timely met whilst presenting oneself with high degree of professionalism. Rescheduling must be managed effectively to avoid appointment conflicts.

Gather market and customer information which could be useful to understand trends.

Represent the Bank at exhibitions, events and demonstrations, as and when required.

Must be up-to-date with products, features, charges, policies and processes in order to provide accurate information to customers and meet customers’ financial expectations effectively.

Provide complete and accurate information on the documentation requirements in order to minimize multiple customer visits/calls as well as reduce the rework rate.

Ensure that application details are accurately updated in the system to avoid system related reworks.

Maintain timely follow-ups on all the cases submitted and customers must be regularly updated of the status.

Ensure lead referrals, of non-core products, are timely forwarded to relevant units

Provide a weekly activity report summarizing the status of customer visits, target achievements and highlighting follow-ups, pipeline cases, issues and changes, if any.

Attend team meetings and actively participate in sharing best practices and process improvement.

Attend training sessions, as and when conducted, whilst ensuring minimal impact on target achievements, customer visits and follow-ups.