RESPONSIBILITIES:

• Daily scheduling and administration of the Blue Prism live environment & control room operations running processes, Digital workers (BOTs), maintaining resource PCs, viewing logs, successful cases and exceptions, management of SLA and productivity etc
• First level point of contact for all the RPA support related activities
• Managing, investigating, and finding resolution of exceptions (Business and System Exceptions) report through BOTs
• Periodic health checks, monitoring the productivity of Digital workers and report weekly/monthly metrics and analysis
• Logging and escalating issues to relevant teams, provide viable workarounds to resolve incidents.
• Understanding on how to read and understand the workflow for diagnosis, escalation to the development teams
• Problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required
• Flexible to work shift-patterns including weekends and evenings across 24/7 and during holidays
• Coordinate between teams, management and other department and business units for any issues related to department
• Delivers improvement of client satisfaction and undertakes the ongoing measurement of the Relationship established with the Bank and its experience and coming up with innovative ideas of improving the same
• Ensure controls are put in place to minimize errors / Fraud and Delays in the process
• To ensure documentation Standards are followed as per the guidelines set by internal Compliance team
• Ensuring that banking procedures are communicated and carried out in a consistent manner which is in line with ADIB policies and procedures
• Ensuring the controls placed are effective and identifying & fixing any gaps in the process by means of Quality checks and sample checks