Full-Time

Doha, Qatar
Posted 1 year ago

QAR 1000 - 25000 QAR / Month
Salary: QAR 1000 - 25000

QATAR AIRWAYS

A various honor winning carrier, Qatar Airways routes was as of late reported as the 'Aircraft of the Year' at the 2022 World Carrier Grants, oversaw by the global air transport rating association, Skytrax.

Senior Operations Officer (WFM) – Contact Centre Doha Jobs in Doha, Qatar

QATAR AIRWAYS – Doha, Qatar

Job Location:- Doha, Qatar
Company:- QATAR AIRWAYS

Education:- Relevant Degree Qualifications
Nationality:- Any Nationality
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Aviation / Airlines

About QATAR AIRWAYS

A various honor winning carrier, Qatar Airways routes was as of late reported as the ‘Aircraft of the Year’ at the 2022 World Carrier Grants, oversaw by the global air transport rating association, Skytrax. The aircraft keeps on being inseparable from greatness having won the fundamental award for a phenomenal seventh time (2011, 2012, 2015, 2017, 2019, 2021 and 2022), while likewise being named ‘World’s Best Business Class’, ‘World’s Best Business Class Parlor Feasting’ and ‘Best Carrier in the Center East’.

Qatar Airways routes as of now travels to in excess of 150 objections around the world, associating through its Doha center, Hamad Global Air terminal, as of now named the ‘Best Air terminal On the planet” by Skytrax World Air terminal Honors 2022.

Job Title – Senior Operations Officer (WFM) – Contact Centre Doha Jobs in Doha, Qatar

Responsibilities:

Forecast volumes of voice/non-voice activities both short-term and long-term.
Review forecasts on an intra – daily, weekly, monthly and annual basis for all workgroups, and compare actual results to forecasts, identifying opportunities for- improvement and implement solutions.

Adjust workforce requirements based on changing / dynamic forecasts; reforecast when necessary. Manage and analyses real time Contact Centre performance, manage intra/inter-day activity for same day staffing adjustments and call routing re-alignments.
Schedule skilled staff based on forecast and anticipated volume across all markets/services, including the use of scheduling tools, the designing of shift patterns and schedule adjustments as necessary.
Review Key Performance Metrics and subsequent drivers, implementing actions for improvement

Communicate explanation for variance of workload, KPIs and/or resource availability and initiate recommendations for any changes to improve forecasting/scheduling efficiency with Planning Manager and other stakeholders.
Develop appropriate historical and real-time reporting and share critical operating data/ analysis in a timely manner.
Create and deliver management analysis to Contact Centre Manager according to business requirements.

Develop proper contingency plans to ensure that staffing remains as sufficient as possible in the event of disruption or outage and any unforeseen events.
Establish and maintain interfaces across departments and sites to evaluate and assess their impact on contact centre workload.
Collaborate with Sites manager, Officers and teams to identify and track both planned and unplanned absences.

Administration of VERINT WFM tools configuration to match business requirement.

Educational requirements:

Bachelor’s Degree or equivalent

VERINT WFO knowledge and working experience on any other WFM tool is a must
Extensive knowledge of MS Excel and MS power point.
Excellent problem solving and decision-making skills

Excellent communication skills with fluency in English language.

Experience requirements:

Minimum 5 years of job-related experience and 2 years on leadership role for WFM

5 years’ of forecasting and scheduling experience for Contact Centre.

Desired Skills:

Good communication skills.
Problem – solving skills.

Decision – making ability.
Commercial awareness.
Ability to motivate others.

Team working skills.
Good knowledge of building methods and regulations.

Qualifications:

Ability to work in a team environment with members of varying skill levels.
Highly motivated.
Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for QATAR AIRWAYS?

If interested in this position, kindly click on the apply button and apply directly on the QATAR AIRWAYS company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit careers.qatarairways.com.

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Mohamed Firnas

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