Description

Line of Service Assurance

Industry/Sector Not Applicable

Specialism Assurance

Management Level Associate

Job Description & Summary

PwC’s Academy is looking for a candidate who thrives on dealing with people (of all
grades) and who is organised and capable of maintaining focus on multiple projects at
the same time. Knowledge of the Academy is preferable but not required, although the
candidate will be expected to learn about these services quickly if appointed. This
person will work closely with local and regional teams and perform a wide variety of
operational activities.The candidate will work closely with the UAE Academy PQ
head and perform a wide variety of sales support and lead generation activities.
Our team is a client-focused group that is responsible for positioning the PwC brand and driving long term growth. You’ll work with sales and marketing teams to drive consistency in executing our client relationship, and business development strategy, as well as driving our sales framework to help deliver value on key business initiatives.

Sales Support:

• Advise / counsel queries relating to PQs including but not limited FIA, ACCA,
  CMA, CPA, CFA, CIPD, DipIFR, CIMA, ICAEW, PwC’s Management.
• Development Programme and non-PQs (open courses) directing students to
  the best-suited programmes.
• Support personnel for customer interaction, engagement and relationship
  building.
• Convert leads to registered students status as per the sales targets. Support
  the entire sales process from lead generation and negotiation, to closing
• Support Retail Sales:
  o Incoming and outgoing calls to enquiries generated from marketing activities
  o Walk-in clients
  o Cold calls
  o Contacting old or unqualified leads
  o Providing sales support
• Support sales and other promotional events including but not limited to open
  days, info sessions, workshops, field trips, student benefit sessions, School
  and University career fairs, exhibitions and social events to generate leads
• Communicating effectively with clients/customers, ensuring minimum
  response times
• Updating and maintaining CRM to ensure validity and completeness

Preferred skills​

• 1 to 3 years experience.
• familiarity with Administrate or other CRM platforms will be a
  plus
• Intermediate user of CRMs, intermediate level of technical
  proficiency and computer literacy particularly with Word and
  Excel

Additional application instructions

• Excellent spoken and written English and Arabic skills
• Excellent administrative and organisation skills
• Experience with cold calling will be preferred
• Professional yet approachable manner.
• High attention to detail.
• Ability to work effectively under pressure.
• Ability to work well in a team as well as independently
• Flexibility in working hours (evenings, weekends as and when
  required)

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